Batch Scheduling and Feature Trials ~ HootSuite Release with Something for Everyone

By Ashley Jane Brookes • 3 years ago • 118 Comments

batch scheduling

Social OwlsThe Owls at HootSuite Headquarters have been working overtime to continue to bring new updates and developments for all HootSuite users.

Today, we’ve got a bevy of new treats that should make all HootSuite fans very happy. With a hat tip to the Hootfans that vote and post feature suggestions on our feedback channel, we’re pleased to provide a new round of features for your HootSuite dashboard.

Upload and Schedule More

HootSuite's bulk upload and scheduling

First off is batch scheduling of social updates. This allows you to pre-create a batch of up to 50 updates in a text file or spreadsheet. Include the text, link and delivery times, then upload the plan and let HootSuite process your requests.

This new method of message scheduling is especially powerful for agencies and marketing departments managing complex campaigns. Now you can schedule your key messages and move on to the next step of your plan.

This feature is included in the Pro plan and was a popular topic in the feature request channel.

Fresh new Refresh

Another one of the of the most most requested features is now included in the dashboard. Now, when you are active in a stream, your timeline of messages won’t bounce up upon refresh. Instead, you’ll stay in place in the stream and see a visual indicator when new Tweets are available. No more losing your place in the stream when messages refresh!

New Streams Tweet Indicator

If you are not active in a stream, the messages will refresh as usual. Keep in mind you can also change the refresh rate to suit your preferences – just click the pull down menu at the top left corner of the tabs to select an interval time or set to manual refresh.

Features on Trial

Next up are 7 day trials of each of the Pro features allowing you to test each new Pro tool on an ad hoc basis. These include: Facebook Insights, Google Analytics, Klout filtering, URL parameters, and more – including the new batch upload tool.

HootSuite free Trial

Try testing the new features on a special project to see which ones you enjoy the  most. If you like what you tried, perhaps you’ll choose to go Pro to upgrade your social media management toolkit. Not so handy for you? No problem – once you’ve finished testing, simply move on to the next tool test. To start a trial, just click a feature, follow the prompts and you’ll be activated for week of fun.

Help Your Friends

HootSuite QuickStart WizardMany of you HootSuite enthusiasts tell your friends and colleagues about HootSuite and we really appreciate you spreading the word. To make it even easier for your friends to come on board, we’ve added two handy helpers.

First off, new users will see a Quick Start tab to help make set-up a breeze by showing how to add social networks, RSS feeds and team members, plus they’ll learn how to create tabs and streams.

In addition, new users will be offered Jump Start emails – a series of 7 simple guides designed to introduce the core features and point to helpful resources including the article-loaded Help Desk and the active Community Support Forum.

Of course experienced users are always welcome to use the resources too — remember to visit the Help Desk for how-to articles, the Community Support Forum to discuss ideas with other HootSuite fans, or suggest new features at our feedback page. Plus follow @hootsuite_help for handy tips and quick answers via Twitter.

Author: Ashley Jane Brookes

Ashley Jane Brookes has written 90 posts for the HootSource blog..

Ashley is the marketing lead for HootSuite’s brand and content strategy, with a focus on enterprise business and client success. Since 2010, Ashley has helped build the marketing efforts for the company which has seen growth in excess of 7 million users worldwide. Her speaking experience for HootSuite includes various presentations on Best Practices for Social Business as well as the World Summit Awards in Cairo where she spoke about social media’s role in the Egyptian Revolution.

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115 comments
Debby
Debby

I downloaded the pre-set bulk spreadsheet and it still will not upload.

Andy Au
Andy Au

Hi Debby,

Contact our Help Desk for assistance with this. They'll be able to help you out.

Elizabeth
Elizabeth

If hootsuite doesn't fix this issue with the csv, I am so frustrated, Im thinking about bulk messaging with another service that hootsuite sucks. Somebody needed to say it, so I did.

Andy Au
Andy Au

Hi Elizabeth,

That's no good. Check in with our Support Team at our Help Desk. They'll be able to help you out.

Elizabeth
Elizabeth

I am having issues with uploading bulk messaging. This is the message I am getting:

Found 1 problems with the upload, no messages will be scheduled until they are resolved:

You can have only 200 messages scheduled at a time per social network using the bulk upload tool. The social network you selected already has 0 scheduled messages.

If I already have "0" messages scheduled, why am I not able to bulk schedule?????

Debby
Debby

I am getting a similar message - it tells me I problem with upload but not what the problem is and it's your spreadsheet.

Nicolás
Nicolás

Hola, he leido todas las indicaciones para subir mi progración en Lote, y no me reconoce el archivo, por favor enviar correo para adjuntarle las muestras. Gracias.

mi correo es nnovoa@grupoensena.cl

Gary
Gary

Did you ever get this resolved, we have the same issue.

Can't see the point of paying for the product if this can't get this work.

See ya...Gary

Nicolás
Nicolás

Hola, necesito que me ayuden con el seguimiento del archivo CSV que intento subir. Cada vez que lo intento me entrega errores y no permite la publicación. por favor responder a la brevedad. Saludos!

T. Shabazz
T. Shabazz

my exel spreadsheet looks exactly the way it should look according to the help articles. Batch scheduling still wont accept the upload. All of the help links never take you directly to the help, instead they take you to a new site where you must again search for the proper place to request help. this in itself is terribly frustrating. dont know where im supposed to attach a copy of the csv file because the link took me here instead. thanks i guess.

Malisa
Malisa

I have a report that I want posted everyday, however I cannot due to "duplicate message". Even though the message is the same the content in the file changes daily. How can I go about doing this type of bulk messaging with out it cost precious time?

tristan
tristan

Dear supporters,

I've tried to upload a CSV excel file for bulk scheduled messages, but despite the writing everything down as it is demanded, the uploader still doesn't accept my CSV file,

it shows errors in all of my lines, while the format stayed the same,

excel how ever always offers to keep the workbook in the same format, and I always click yes, due to (comme delimited)

here's an example line error message from hootsuite: 07/05/2012 17:30,"Hoe leg ik kliklaminaat?","http://ow.ly/aKetb" , ,

you see the last 2 comma's, I didn't put them there, in the excel worksheet those comma's aren't there, but after trying to upload the CSV file I get these error messages in which the two last comma's are added,

is it because i have an old version of excel? can anybody help...

tnxx

Sam McCoy
Sam McCoy

When I bulk load schedules each week, it is loaded with news articles from our site, which all have images. When I use Hootsuite to push these out to our Facebook pages it does not show the image related to the news article. Is there any way I can get around this in my bulk schedule ensuring Facebook shows the image as well as the link?

Ashim Jolly
Ashim Jolly

There seems to be some error with the batch scheduling for the last 2-3 days. Every time I try to run a batch schedule I receive

-----

500 Internal Server Error.

The server was unable to complete your request.

Why did this happen?

Our servers are just too busy for our own good.

The internet broke (ie. The tubes are full)

The date is Sunday, December 23, 2012.

We had a little hiccup. Try reloading the page.

----

Please tell me when will this be fixed. Thanks

Ashim Jolly

ashim.jolly@roundone.in

Rob (Support Ranger)
Rob (Support Ranger)

Hi Ashim,

Sorry to hear of the issues you are experiencing with batch scheduling.

That error usually indicates that the CSV you are uploading is not in UTF-8 format. See if you can get it changed over to that format.

If you're unable to or still encounter issues, head over to http://twitter.com/hootsuite_help, follow us there, send us a tweet and we'll DM you a link to submit a support ticket to help you out.

Have a great day!

Rob.

Andy Au
Andy Au

Hi Ashim,

That doesn't sound right. If you're still having issues, fill out a request ticket at our help desk.

Gail
Gail

Hi, I'm new to Hootsuite (mostly using Tweetdeck now) and have a question about the bulk uploader and scheduling on the platform in general.

I manage multiple twitter accounts in Tweetdeck (7 to be exact) and like to pre-schedule some tweets. However, it gets confusing to have just one column of scheduled tweets that will be sent from multiple accounts. Is there a way to have multiple scheduled columns (one for each individual account) on Hootsuite? Is that a feature that's available without upgrading to Pro?

Thanks in advance,

Gail

Dave Olson
Dave Olson

Let's get the Support Rangers on the case.

Joyce
Joyce

The bulk upload works for me, but I have problems with messages with a comma in the message.

An upload without problems:

30/03/2012 20:00,Geluk is niet iets dat je meemaakt. Het is iets dat je je herinnert.,

And with problems:

01/04/2012 11:00,Aanvaard wat je niet veranderen kan, maar verander dat wat je niet aanvaarden kan.,

Dave Olson
Dave Olson

Please visit the Help Desk forums for all sorts of handy tips for preparing these files.

Doug Johnson
Doug Johnson

I get this message when I submit my CSV file of 50 tweets: Found 25 problems with the upload, no messages will be scheduled until they are resolved:

I schedule them for the next day (25) from 1:00 am to about 7:00 am and (25) again from 8:00 to 11:55 pm. It does not seem to allow me to schedule

tweets from my accounts for this (UK)early morning time period which is important for me as we are trying to sell books in the USA and Canada as well as Europe. I have used the proper custom format for the date/time column. What can I do?

Where do I attach the csv file as required?

Jason
Jason

A couple questions about the Batch Uploader:

1. The uploader says no more than 200 concurrent messages. Can I upload 200 to one profile and 200 to another? Or is it 200 total for all profiles?

2. Can you use shortened URLs when you do batch uploading?

Bryan GIlchrist
Bryan GIlchrist

I don't see why we can't just enter a message and select multiple dates, much like the option that's currently available that allows you to select one date, and let it go from there.

Having to create and constantly re-create an oddly-formatted CSV file for recurring events is rather time consuming and almost defeats the purpose of scheduling itself.

Please add this feature. Thanks.

Andy Au
Andy Au

Hi Bryan,

Thanks for the feedback. We encourage you to suggest it on our Feedback Channel. From there, other users can vote up the idea.

Susan Banach
Susan Banach

The bulk upload is the most frustrating thing I've ever tried to accomplish to no avail. Please help. How do I attach the file I'm trying to upload. This needs to be made easier. I'll have to find another program for professional uploading of tweets. Where do I attach the file for you to view and maybe help me fix? Thanks so much.

Andy Au
Andy Au

Hi Susan,

I see you're having trouble with this. Fill out a Request Ticket with detailed information and our support team will contact you from there.

Dawn Romine
Dawn Romine

I have tried for months to get the bulk uploader to work, went to the help page, opened it in Notepad and the formatting is correct. MM/DD/YYYY HH:MM without quotes.

It's a CSV, and I've tried it in various forms of CSV without success.

HELP!! I'm about to unsubscribe from PRO because it's not paying for itself. Socialoomph worked like a breeze when it came to the bulk uploader, just was missing a lot of other options I liked.

Cynthia
Cynthia

I have a mac OS 10.6 I entered the info in Excel, saved as Comma Separated Values (.csv). When I put it into the Bulk Scheduler, got an error message. How do I attach my csv file?

Andy Au
Andy Au

Hi Cynthia,

For technical support matters, please fill out a request ticket with a detailed description.

Lenny
Lenny

I am trying to schedule bulk messages for the first time.

Unable to perform it. I am clue-less...Not sure what I am doing wrong.

It mentions to attach the file here...but how can I attach the document.

I uploaded the sample one and did all the steps..but still unsuccessful..

Please help..!

Linnea Manke
Linnea Manke

We're a group of volunteers and starting a brand new scheme in our community. Your website offered us with helpful info to work on. You've done a formidable activity and our entire community shall be thankful to you.

Patrick
Patrick

For Windows / Excel 2010 users, I created a completely free Excel utility that will check your tweets for the following errors and create a CSV file that is compatible with HootSuite's Bulk Schedule feature at http://www.HootSuiteBulkUpload.com. The CSV file is correct every time.

1) Double quotes in tweet and URL not allowed

2) Tweet length must be 140 characters or less

3) No duplicate tweets or blank tweets

4) Valid dates

5) Time ends in :05 or :00

6) No duplicate date/times

7) URL contains http://

8) Creates multiple output files if more than 50 tweets

9) Optionally randomize tweet messages

Joan
Joan

Please need urgent assistance on messages # 38 & #39. Thank You very much. Joan

Andy Au
Andy Au

Hi Joan,

If you’re still having trouble with this fill out a ticket at our Help Desk. Our support team will be able to provide you with the best assistance from there.

Joan
Joan

Now see this message that hootsuite provides after attempting to upload my scheduled msgs!

Found 50 problems with the upload, no messages will be scheduled until they are resolved:

No message text provided:

Line #1: 13/12/2011 12:00,"Siempre ... tes", ,

Line #2: 13/12/2011 12:05,"It is ... tes", ,

Line #3: 13/12/2011 19:10,"Como las ... otes #quotes", ,

Line #4: 13/12/2011 19:15,"How people ... tes", ,

.

.

Line #50

(I am replacing the original message with "..." above, not in the .csv file)

This has never happened to me before, Pls SOS. Thank YOU!

Joan
Joan

This is absurd.. look at the message that hootsuite provides me when I try to upload my scheduled messages:

Assign times that end in either a 5 or a 0, i.e. 10:45 or 10:50:

Line #37: 22/12/2011 19:10,Si ... vida, ,

Line #38: 22/12/2011 19:15,If U ... life, ,

(I didnt copy my full msg above)

Doesn't make any sense, my times end in "0" & in "5", I've been trying to upload my messages for more than 2 hours now... PLEASE SOS! Thank YOU!

Gregg Towsley
Gregg Towsley

Is the bulk upload feature broken? It does not work and I have been trying it over and over. I know I have the format correct. Are there any tricks?

Andy Au
Andy Au

Hi Gregg, That shouldn't be happening. Fill out a Help Desk ticket here.

joan bervert
joan bervert

you don't seem to answer any questions. you just send to help page. i keep trying to send bulk messages but i keep getting 1 error no messages sent until resolved. i have checked against formating of sample. the formating of the sample and the formating of you instruction is diferent. on sample the date, message, and http are in different cells

your instructions say all in same cell with commas used to seperate

Andy Au
Andy Au

Hi Joan,

For the most efficient and accurate information our Help Desk is your best resource for any tech or support related questions. We try to streamline our resources for the quickest response times.

Derek
Derek

I am trying to schedule a batch of messages to start going out 10/07/2011 22:00 and every half hour afterward. I keep getting this error message "Messages can only be scheduled for at least 10 minutes from now. Based on your chosen time zone, the current time is Oct 7, 2011 9:43:35 AM" I do not understand what's going wrong, the time is obviously well past ten minutes beyond the time cited by HootSuite. What am I missing????

Andy Au
Andy Au

Hi Derek,

That doesn't sound right. Please visit the Help Desk for assistance.

Rose
Rose

I can't find the .csv sample.

Could someone kindly point me in the right direction?

Isn't there some sort of really nice template that I could just fill in the blanks? I went pro just for the bulk uploader. I'm hoping this is what I'll find with the .csv file.

allison
allison

I have been working for several hrs on bulk upload and I am getting all errors re: my sequence string. It appears correct and I dont know what to do. Is there anyone who can assist me ASAP Monday morning? Help!

Dave Olson
Dave Olson

There is an extensive thread on the help desk about posting CSV files for batch scheduling.

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