#HootTip: How to Draft and Share Messages in #HootSuite
As your social outreach inevitably increases, you’ll be sending out messages to more and more people. Using the Draft messages feature in HootSuite is a sure-fire way to ensure all your posts are proofed and fully loaded with the right content. To help get you acquainted with the Dashboard’s functionality, or just give you a refresher, we have a new #HootTip all about a handy HootSuite feature.
Drafting Messages
Do your customers often ask you the same questions via Twitter? Do you have limited time but many inquiries that you don’t want to miss? HootSuite is here to help! Drafting messages in HootSuite lets you write your messages in advance to save you time while ensuring accurate and appropriate responses.
Here’s How
- Enter in the message you wish to draft in the Compose box, then choose the social network you want to send it from.
- Near the Send Now button, there’s a floppy disc icon. Clicking this will save your message as a draft.
- To access your Drafts, click the arrow icon beside Save Drafts icon, and this will bring up your drafted messages.
- From here, simply click the message you want to send and it will move in to the compose box.
Sharing Your Drafts With a Team Member
Working with teams in HootSuite is one of the best features in the Dashboard. Once you’ve drafted a flock of messages for your social networks, you can then share them with your team for review.
Here’s How
- Click the arrow button to the left of Send Now.
- This will bring up a list of all the saved drafts from the team members your account is associated with.
- You can edit or delete any message from any network you have a team with. It’s that easy!
Like many updates, we’ve added these handy features based on your helpful feedback. What’s your next idea? Also keep an eye out for a new #HootTip each week – they’re short, sweet and re-Tweetable so you can share your HootSuite expertise with your friends and followers. Some lucky RTers may just find themselves with a #HootKit… It’s our way of saying “thanks for spreading the word.”
hi,
is it possible to access to draft messages from mobile?
thx.
Hi Jérôme,
Good question! Currently draft messages are available on HootSuite for iPhone
thx for the answer. But i am on android, and i miss that (handsome) feature!
Drafts do not work for iPhone.
There is an option if you cancel a message to save that one, but no more. If you try to save another one, it will delete the previously saved, and you can not access drafts saved in web based Hootsuite.
Maybe you could call that, “a draft”… but not “drafts”.
I really don’t understand why Hootsuite doesn’t have better draft features. I pay monthly for Hootsuite, and free iPhone apps have infinitely better draft features.
Sincerely,
Loyal, but frustrated customer.
Hi Tony,
Thanks for your feedback. We saw your suggestion on the Feedback Channel. We check this regularly and your input is appreciated.
I am a very loyal user of hootsuite, but I cannot access my draft messages. I rely VERY heavily on the feature, having saved hundreds of messages. I would pulbicly mention the name of my acount or @ mention y’all but I use an official government twitter account. I need help with this, and I guess this is the appropriate channel since y’all don’t publish e-mail addresses for your help desk.
Hi Cyrus,
Thanks for reaching out. Fill out a request ticket at our help desk. Our support team will contact you form there.
Hello,
Is there a way to receive email notifications once a draft is composed? For example, if a team member has composed a draft, is there a way for the admin to realize that without constantly checking the drop-down arrow beside the floppy disk?
Thank you,
Hi Emilie,
Our team at the help desk responds to feedback requests like this one through our Feedback Forum: http://ow.ly/gupEd
Leave your comment there, and our support owls will lend a…wing.