Trouble in the Tubes – A few notes on Today’s Outage

Screen shot 2011-04-21 at 11.33.10 AM

As mentioned via Twitter, HootSuite is currently down. We will do our best to keep you up to date on the status.

(all times Pacific UTC -8)

UPDATE April 21, 9:54 PM

Service restored at approximately 9:25PM – Note: some social profiles and accounts added since Wednesday 10:30PM may not be available at this time. Thanks for your patience. #

UPDATE April 21, 1:23 PM

Media Bistro – HootSuite Offline for Hours: How Are You Coping?

As Mashable reports, HootSuite is suffering downtime alongside FourSquare and Reddit, due to some technical problems with Amazon’s servers.

The error page is admittedly pretty cute, and at first I smiled to see an owl in a hardhat, but that is only enough to distract me for about 20 seconds… then I realize that this means I don’t have access to my lists, my @mentions, all of my social profiles in one place…

Amazon Web Services caused several popular Web sites to crash this morning.

HootSuite, a social media aggregator, was among them, causing our resident social media gurus problems. And good luck if you were trying to be a mayor of Foursquare or ask pressing questions on Quora; those sites crashed too.

UPDATE April, 21, 1:10 & back up.

UPDATE April, 21, 12:45 & are again offline.

UPDATE April, 21, 12:20 & (HootSuite’s URL shortener services) are back on-line meaning all links will now work and you can continue to shorten links and store files on this service. Additionally, all custom URL shorteners are back online.

UPDATE: April, 21, 11:42

For the record, here are a few articles about the widespread situation affecting many other web sites along with We understand the frustrations of our users and are very eager to resolve this problem.

These articles and excerpts will help provide background on the situation:

Update from Amazon at approx 11AM PT April 21

Service disruption: Instance connectivity, latency and error rates.
A number of people have asked us for an ETA on when well be fully recovered. We deeply understand why this is important and promise to share this information as soon as we have an estimate that we believe is close to accurate. Our high-level ballpark right now is that the ETA is a few hours. We can assure you that all-hands are on deck to recover as quickly as possible. Well update the community as we have more information.

Track Amazon status at:

Mashable – Amazon Server Troubles Take Down Reddit, Foursquare & HootSuite

Some of Amazon’s AWS services, which together comprise the company’s cloud computing platform, are currently experiencing technical difficulties, and it’s very visible on the social web.

HootSuiteReddit and Foursquare are some of the sites that rely on Amazon AWS, and all of them are either down or have recently experienced downtime or latency issues. Quora and Formspring also appear to be down Thursday morning.

The issues are also visible on Amazon’s AWS Service Health Dashboard, which is showing problems with several services, namely Amazon Elastic Compute Cloud, Amazon Relational Database Service and Amazon Elastic Beanstalk.

The Next Web – Amazon EC2 troubles bring down Reddit, Foursquare, Quora, Hootsuite and more

The popularity of Amazon’s cheap, easily scalable hosting is showing its downside right now, with a number of popular websites and services throwing up errors or being down completely.

FoursquareQuoraRedditMoby and Hootsuite are among those affected by technical troubles on Amazon’s servers. The company’s status dashboard currently shows problems with the company’s Elastic Compute Cloud and Relational Database Service operations, based in North Virginia, with connectivity issues confirmed.

We can confirm connectivity errors impacting EC2 instances and increased latencies impacting EBS volumes in multiple availability zones in the US-EAST-1 region. Increased error rates are affecting EBS CreateVolume API calls. We continue to work towards resolution.

New Enterprise – Amazon’s Cloud Crashed Overnight, And Brought Several Other Companies Down Too

Update: Here’s more companies that are affected by the outage, according to status updates on Twitter.

Hootsuite, the cloud-based Twitter client, is down because of the outage too. Here’s what the site looks like right now. Also down is the Hootsuite URL shortener

Huffington Post – Reddit, Quora, Foursquare, Hootsuite Go Down Due To Amazon EC2 Cloud Service Troubles

Amazon’s affordable cloud-based EC2 (Elastic Compute Cloud) Web hosting service has attracted many popular startups in the social media space, and technical issues this morning have taken down several popular services including Foursquare, Reddit, Quora, Hootsuite and Moby.

Amazon obviously has a huge online retail presence, but the company is also one of the world’s leading cloud services providers — startups are drawn to EC2’s variable pricing model that lets them scale as they grow. Unfortunately, with these sites being hosted on a single service, a big outage has been able to take down a swath of the social Web.

Highlighting the double-edged sword of centralized cloud hosting, CNET writes that earlier this morning Quora’s homepage noted, “We’ll be back shortly, we hope. Sorry, it sucks for us too. We’d point fingers, but we wouldn’t be where we are today without EC2.”

Amazon says it’s still working on the issue. According to its status dashboard, Amazon’s North Virginia servers started experiencing problems at 1:41 AM, and it’s still causing downtime issues at all of the sites. For the latest, check FoursquareRedditQuora and Hootsuite.

More via Techmeme:

Data Center KnowledgeBetaNewsBetween the LinesVentureBeatTechFlash,InquirerpaidContentGizmodoSmoothSpan BlogThe RegisterGeekWireYahoo! News@spolsky and Social Markets

Even more: GigaOMCNNMoney.comTechCrunch EuropeBusiness WireReadWriteWebTech Trader DailyGuardianCenterNetworksTDW GeeksCNET NewsSAIGeekosystemSoftpedia News and broadstuff

And a few quotes from Hootfans coping with the outage:

Star Foster – Come the Rapture Your Interwebs Is Down

I use Hootsuite everyday. As often as I eat food and use toilet paper. As often as I wash my hands and look out the window to check the weather. Today, it’s down, as well as Foursquare, Reddit and other services relying on Amazon’s cloud service. Twitter is full of folks adrift and a’ranting over the outage.

We’ll continue to update as possible. Thanks for your patience as we work diligently to resolve this.

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