HootSuite blog – Social Media Dashboard

All About the Teamwork

As you’ve likely noticed, HootSuite has added “Owners and Teams” – a new access structure designed for group message publishing and conversation monitoring. With this Team Collaboration release, you can easily coordinate with clients and colleagues — without sacrificing control over valuable account information.

Reaction to the Release

Venture Beat – HootSuite targets agencies and groups with social collaboration tools – Cody Barbierri

HootSuite, a social networking navigation and management startup, today launched several new collaboration tools targeted at public relations agencies and groups who often work in teams to publish and manage through their various social networking channels, like Twitter and Facebook.

The new collaboration tools are meant to help the group publishing and monitoring process  according to the company’s blog. More specifically, help make sure the process is as easy as possible between agencies, groups and their clients. Valuable time is often lost as groups scramble to figure out who should respond or post what during the day.

Vertical Measures – HootSuite Does it Again! – Kaila S.

Today, Hootsuite has upgraded their Twitter platform yet again, and integrated many features that users (like myself) are super happy about. Twitter rolled out their solution to multi-tweeters a few weeks ago (to a few select companies), and Hootsuite has now integrated their version into their platform. Team collaboration on Hootsuite is easier than ever, allowing team owners to control the account and invite other team members to manage an individual account. Team owners can manage the roles of each individual team member, including revoking access with the click of a button.

Web-WorkAtHome.com – HootSuite Adds New Team Collaboration Tool – Bill Masson

I have always been a fan of HootSuite and they keep on going from strength to strength. This latest set of enhancements gives you more flexibility especially if you are part of a group. Team collaboration is very much in mind in these latest updates, with every social network account having a designated owner who is in charge. This gives the owner the ability to add team members to social networks without compromising password security. Team members can have basic or advanced access to accounts which can easily be transferred as roles change.

With the new Team Management system, you can:

• Invite other HootSuite users to share your Social Networks
• Request access to someone else’s Social Network
• Assign Team Members advanced permissions
• Add RSS feeds to any Social Network you have access to
• Consolidate all your HootSuite accounts

methodshop.com – HootSuite Releases Team Features

Oh Hootsuite, we can’t even begin to count all the reasons why we love you. But the team tools you announced today are just amazing.

Once you add all your accounts to Hootsuite, you can then do all the normal stuff you might do like reply, post, and shorten links. But Hootsuite also allows you to post the same message to multiple accounts, schedule posts, track clicks, import RSS feeds and as of today, add additional team members to help you manage your accounts.

If you haven’t tried Hootsuite yet, then stop reading this article and go sign up for an account now. Hootsuite allows you to add all your social media accounts (Facebook Profiles, Facebook Fan Pages, Twitter, LinkedIn, Foursquare, etc.) into one easy to use dashboard.

Web Business Consultants – HootSuite Upgrades – Christine Weremy

In April 2010, Hootsuite added some upgrades that makes it easier to update multiple social media pages (including Twitter and Facebook pages) and to share administration privileges with others. According to the brand’s April 13, 2010 article, each account can add “team members” to the account without compromising password security and each member can hold various administration capabilities (i.e., basic or advanced).

The new updates allows the administrator to add multiple accounts to his or her account without having to create a new account (before accounts with different email addresses couldn’t share the same account). The upgrades also includes adding multiple RSS feeds to a social media pages and a ‘reply all’ option. According to the April article, this option allows the administrator to pre-populate a message with all recipients of an original message with one click.

Anocial – HootSuite Rolls out Team Collaboration – Brian Ellis

Good communication is as stimulating as black coffee and just as hard to sleep after.

Hootsuite announces today that it now plays better with others. The team collaboration tools will now allow you to assemble your own team and give them rights to various social media accounts as needed. Once on the team anyone can add any social media account to the team without administrative rights. The team owner can assign administrative rights to whom ever they choose but retain the right to delete any account when needed. All in all, I see this as a step in the right direction.

USF: University of South Florida – HootSuite: Manage Team and Multiple Twitter Accounts with Ease

HootSuite is a free ‘Swiss Army Knife’ online application for serious Twitter users. If you manage multiple Twitter accounts and/or share twittering duties with your team, you should give HootSuite a try.  HootSuite manages every aspect of the Twitter experience and even provides statistics on your tweets made from HootSuite and Ow.ly, HootSuite’s URL shortener.  There are numerous other features that will help you streamline your Twitter account management, including scheduling your Tweets for times when your readers are actually reading.  I actually schedule most of my tweets for between 9 am and 5 pm, although I actually tweet them around 2:00 am.

Watch this five minute video to see some of the slick features in this amazingly useful product.  Oh, there is also a HootSuite iPhone App. so you can manage your Tweets on-the-go!

This fundamental advancement will enable enterprises, agencies, content publishers, and consultants to work with clients and colleagues seamlessly, without sacrificing control over confidential account info or compromising message timeliness.

Best known as a web and mobile-based tool for managing Twitter, Facebook, Linkedin and other social networks, HootSuite continues to respond to organizations who use the dashboard for customer relationship management and support desks applications, in addition to social media promotional campaigns.

And here’s a few more sources who covered the release:

• Computer User – HootSuite Adds Social Network Team Collaboration Tools – Ideal for Agencies, Enterprises, Consultants and Marketing Groups
• Computerized Spirit – HootSuite Adds Team Collaboration Tools – A Brief Tour
• topix – HootSuite Adds Team Collaboration Tools to Social Media Dashboard
• pingmicro - HootSuite Adds Team Collaboration Tools to Social Media Dashboard – Svartling
• twitterarabic-blogspot – HootSuite Targets Agencies and Groups with Social Collaboration Tools
• Yahoo! news – HootSuite Adds Social Network Team Collaboration Tools – Ideal for Agencies, Enterprises, Consultants and Marketing Groups

Thanks for the coverage and just wait to see what we have planned next!

News Roundup business, Facebook, features, feedback, groups, HootSuite, MySpace, new release, release, rss feeds, social media, update, URLs

With the fresh release of HootSuite (code-named Barn Owl), we’ve also revamped the ways we offer knowledge and help. Now there are three ways to feedback, connect or get help – here’s the breakdown:

HootSuite Feedback: A Place for Ideas

Most comments from HootSuite users are about feature requests, road map (and how lovable owls are). This is why we’ve created HootSuite Feedback — a special place for fans of our beloved social media dashboard. Submit feature requests, talk with fellow users, and speculate about the future.

More than just a forum, HootSuite Feedback is a place where you can vote on features, suggestions, and miscellaneous discussions. Similar to Digg, there is a button beside each topic that our fans can “vote up”. If we see an idea that is particularly popular, don’t be surprised if we include it in future versions.

So grab a coffee, start sharing ideas — and remember: we’re listening.

HootSuite Help: Lending a Hand

We’ve streamlined HootSuite Help services to better serve you. We’ve re-created our help pages to resolve your issues quicker. HootSuite Help’s emphasis is on indexing easy-to-find answers to most of your questions.

As a result, we encourage you to help yourself. HootSuite is a free service and we are gaining more users. Hence, it is not always easy to answer every email in a timely fashion. Before creating a service request, be sure to check our newly created base of knowledge to see if there’s a solution to your problems.

Still, we acknowledge not every issue is documented, so please send us a Support Request if there is no article addressing your problem. Our Help Team is always happy to help you!

HootSuite Engage: Let’s Hang

HootSuite keeps adding more social networks to the social media dashboard and we hang out there too. Find us on Twitter, Facebook, LinkedIn, Flickr and MySpace. With our presence on these channels, we often love to chat and connect. Hence, HootSuite Engage – our new initiative to well… engage with you. Post on our walls, share your thoughts, and  get to know us. Wherever you may be, we want you to know you got a friend with HootSuite.

With that said, all feedback, suggestions, and feature requests posted on social networks will now be directed to HootSuite Feedback. Likewise, support questions will be directed to HootSuite Help.

Thoughts on Support: We’re in This Together

Owly HootSuite poses at Socialable book launch - photo Jeremy Lim

HootSuite is nothing without a great product and a passionate group of users. With this in mind, we work hard to continually improve the product while also making sure we help people get started, learn more tricks, and figure out problems. Like other companies, the questions we hear the most are ones we try to pro-actively answer.

To make this convenient for you, we’ve assembled a library of how-tos and FAQs which will solve 90% of inquires we hear through all support channels. The rest may require further help, but now there’s a full-functional support request system to better help you.

Additionally, there is a cadre of consultants, evangelists and savvy users who write tips, tricks and tutorials on their blogs. We’ll do our best to share those with others as well as producing White Papers and Case Studies to help artists, businesses and organizations learn how to Hoot more effectively.

We want everyone to enjoy their HootSuite experience — and  we work diligently to make this happen — thanks for coming along.

Support, customer service barn owl, connect, feedback, help, Support

An update has been released for HootSuite for iPhone. It fixes all crashing issues related to geo-location tweets appearing in Stream, Stats, and Searches. We have also added support for first generation iPod Touch users.

We encourage all iPhone users to update their HootSuite app by going to their App Store and selecting the Update tab.

If you have any further support issues, please visit feedback.hootsuite.com or click Feedback on the HootSuite for iPhone Settings menu.

iPhone, mobile, update app store, feedback, iPhone, mobile, updates

HootSuite will be updated this evening. The new release includes some new features, and improvements upon the issues reported by some users.

(Please note that the site may be down from 10pm to 12am PST. Fear not! Your prescheduled tweets will still go out during this time.)

New features:

1) Home and @Reply tabs will show “in reply to” links that let you see the tweet being responded to.

2) We’ve added text to the RSS feed settings page to help clarify whether a feed is paused or “feeding.”

3) On the search page, any search you make is automatically saved — no more extra clicks to save your favorite searches to HootSuite!

Improvements:

1) We’ve enhanced our server so using ow.ly should become more efficient and faster.

2) We’ve updated RSS feeds. This should eliminate the problems some have experienced and keep things running smoothly.

3) We’ve updated our click tracker to do a better job of filtering out bot and spiders from your clickthrough stats. This may have the side effect of making your previous stats suddenly shrink as we remove known bots from the database.

4) Clicking on @username within a tweet will now show you recent tweets from that user, rather than starting an @reply tweet.

5) We’ve made mouse-overs on Home/@Reply/DM page more consistent.

6) We’ve solved some of those pesky IE6 bugs.

Thanks for your feedback, everyone.

customer service click tracker, feedback, ow.ly, rss, update