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Klout and HootSuite: All about influence ~ News Round-up

July 16th, 2010
Owly Images

Look at me, now look at your Twitter tool #oldspice

Influential Releases

With 2 big releases this past week, there’s enough news to fill a half dozen news round-ups so let’s get underway with a focus on influence measuring.

We added Klout scores to HootSuite a few releases back to help gauge the breadth and power of individual networks. This time around, we added a “filter by Klout score tool” which allows you to only display Twitter messages send by people with a specified score.

While not perfect by any means, these algorithmically-produced score allows you to learn which followers and contacts enjoy the widest reach which is deal for quickly identifying campaign candidates or response priority.

A few campaigns have made a splash by using Klout to identify influencers and then outreach to them with their offers.

One example is Virgin Airlines who tracked down high-Klout-ers in San Francisco and Toronto and offered free flights to promote the airline’s new service between those two fine cities.

Mashable provides some more background using the example of a Toronto-blogger Breanna Hughes who scored a free flight with her 42 Klout score. Despite the significant perks, there were not coverage requirements.

Another participant was Social Media Club’s Chris Heuer who used his flight to host a club meeting in Toronto, ergo:

ChrisHeuer: stoked to be going to TOR w/ help from @VirginAmerica (thanks to @klout). going to do 1st @socialmediaclub visit to TOR & Niagra #VXToronto 5:45 PM Jul 14th

In the past few days, many HootSuite users have mentioned their thoughts about the tool and some speculate how the Klout scores are tabulated while others question the idea of measuring influence.

Here are a few which we gathered for your perusal to tactical ways in which people might use this tool. As usual, you can grab the full firehose of HootSuite news via the social bookmarks stream and/or by following @hootwatch.

How Klout Scores Work | Engauge Blog & @KathleneHestir » How Klout Scores Work

Hootsuite released new social CRM tools yesterday that allow you to filter your keyword and search columns for Twitter by keywords – and even more importantly by influencer. Recently Hootsuite also integrated Klout Scores, a score that measures your influence across the web, into their dashboard metrics.

So now, for instance, if you manage a Twitter account for an ice cream brand you can do a search across Twitter for people talking about ice cream and sort these people by their Klout score or influence. This is extremely helpful because community managers no longer have to spend half their time searching for influencers – now audiences can easily be sorted by Klout score and more time can be spent reaching out to people most likely to help you spread your message.

New HootSuite Features Offer More Insight About Your Customers | Read Write Web

Using the influence scoring algorithm developed by Klout, HootSuite allows users to sort their followers by who has the most influence on Twitter, enabling companies and brands to better prioritize their Twitter conversations.

Klout and HootSuite: when influence becomes a self-fulfilling prophecy | Social Signal

Klout’s newfound, well, influence has landed it a special place in the heart of Twitter web app HootSuite. (By the way, I’ve been using HootSuite heavily for the past few days, and can report it’s amazing.) You can now filter the people you follow so you only see updates from those who surpass a certain Klout threshold.

Top 20 Vancouver Twitter Peeps Based on Klout Score | Kris Krug

Criticize as you may… I don’t post this for any sorta ego stroke but because for power-users of Twitter the data yielded by Klout is fascinating. Who influences you? Who is influenced by you? Which the topics you talk about online do people engage with the most?

I also noticed that Hootsuite just recently added Klout scores next to all users profile information. Useful way to at-a-glance figure out what some is all about.

Klout and the Incalculable Value of Surprising Influencers | Tod Maffin

The recent release of the excellent and free Hootsuite social media dashboard now lets you filter tweets by Klout. In other words, you can see a stream of people who are tweeting about your brand — and can tell Hootsuite to only show those people who are very influential on the Internet. These are the people you should focus on. Invite them to participate as advisory board members. Send them a gift certificate. Invite them to your next staff party.

This screenshot shows one of the Hootsuite columns I run — a search for any time someone mentions my Twitter username, but only people with more than a Klout Influence Score of 39. These are the people who others trust to bring them valuable content. They are paid attention to.

Hootsuite’s Got Klout | Klout

One of the features we particularly like (admittedly, we’re a bit biased) is the new ability to filter by Klout Score. Sometimes you have more mentions and updates than you can possibly keep up with and the only way to keep sane is to filter. Hootsuite allows you to filter by our influence score as well as by keyword.

Twitter Tools: HootSuite Rocks | The First ImpressionsKapil Apshankar

Filter By Influence: The influence word seems to be popping up all too frequently since the last couple of weeks. I had a bunch of posts on the same topic here last week – (Trust + Influence) Exceeds (Fame + Power) In Social Media.

I have been gaining a lot of insight into Twitter behaviors using the Klout index – based on the Klout algorithm. Though there are opponents of the Klout algorithm, and it too has its own set of limitations, this is still a pretty good start that goes a long way in improving my Twitter experience and making it relevant to me.

HootSuite Update Gets You Down with the In Crowd | Marketing Pilgrim

Twitter dashboard HootSuite added a new layer of functionality this week that emphasizes the influencers in your social media crowd and further lays the ground work toward becoming a pay service.

New Hootsuite Has “Klout” | Office Divvy

The popular social media tool to manage Twitter and Facebook status updates, Hootsuite, released their newest version: Hootsuite 5.0.

One interesting feature is “Klout” with twitter-user scores based on Klout.com’s klout-scores, which is the influence metric. It measures overall influence through 25 variables broken into three categories; True Reach, Amplification Score and Network Score.

Bonus: Just a couple more which sort of fit with the others.

HootSuite influence classification according to Twitter users | CNET News Service (Chinese)

Note: You might want to get your translator out for this post in Chinese.

HootSuite For Sourcing | The Source Newsletter

Note: Sourcing is the research part of recruitment industry. “Sourcers” are master web searchers with ability to find *anything* and prove their mettle at conferences with Grandmaster challenges. While Amybeth’s article mostly reviews some other new features, it’s an easy connection to know that influence scores will get you noticed faster when looking for gigs or clients.

Update

Here are a few more posts abot Klout (not HootSuite) to add to the conversation about influence:

Influence is More Than Klout-Deep from The Online Strategy House by Guacira Naves

Social Media: Does Your Klout Really Matter? by Veronica Heringer

More to Come

Expect a few more news round-ups in the coming days while we archive reactions to the releases. As usual, you can grab the full firehose of HootSuite news via the social bookmarks stream and/or by following @hootwatch.

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Social Owl: CRM, Filtering, & More ~ News Roundup

July 13th, 2010

This Owl is Social

Another release from HootSuite? Yes, you heard us right. We have called this new release Social Owl and have added even more features to help manage your customer service, relationships, and filter by keyword and influence.

There are already some posts about Social Owl floating around so we thought that we would bring them to you.

Twittercism – HootSuite Adds Influence And Keyword Filters, User Insights And Announces Premium Paid Packages

Shéa Bennett writes: Some new updates from HootSuite today, which already was (in my opinion) the closest thing we have to a perfect Twitter client, and with each upgrade gets that little bit better. These new features – which the company has termed social relationship and support tools - aren’t going to change your world, but they’re welcome and for some users will have value.

Dannybrown.me – Hootsuite Just Took the Lead in Third Party Twitter Apps

Danny Brown writes: The company had already made a substantial update recently, with the introduction of HTML5 compatibility on its Twitter client. This update included site analytics via Google, geo-search options for local tweets, drag-and-drop image uploads and InstaLoad for better performance issues all round. Now, however, it’s upped its game considerably and offers the best Twitter experience for business and personal use.

Svartling – The best Twitter desktop client HootSuite Adds Customer Relationship and Support Tools

Svartling writes this all the way from Sweden: I’ve used Hootsuite for a long time now, and it gets better and better all the time. I’m a bit worried about the coming “premium” features though. Let’s hope the free version still will be good..

Note: Don’t worry about the free version Svartling. HootSuite will continue to be free for about 95% of users while the premium users will enjoy access to some extras like features, high limits and prioritized support — at a thirty price.

Website Magazine - Social Smarts and Hootsuite

Peter A. Prestipino writes: Social media dashboard Hootsuite unveiled some smarter, more social tools which aim to satisfy the blurred lines between marketing, support and technical messaging as Web users increasingly conduct their interactions across multiple channels.

More to Come

We’ll round up more news in the coming days. Don’t blink because there are more announcements coming up. Keep on hooting!

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Smart and Social — HootSuite Adds Social Relationship and Support Tools

July 13th, 2010

HootSuite is ready to help businesses socially manage campaigns and offer assistance — all from one dashboard.

The line between customer relationship management, technical support and promotional messaging is blurring as customers seek and expect interactions across multiple channels. HootSuite’s newest update adds tools to help learn about your audience and engage them with the information they desire.

Social CRM

Filter by Influence

Drill down into your network by filtering columns by influence score. Sorting by Klout’s algorithmically-produced score allows you to learn which followers and contacts enjoy the widest reach. Ideal for quickly identifying campaign candidates or response priority.

Filter by Keyword

Too many messages to sort through? No problem. Filter your columns on-the-fly by keyword. Type in your desired word to remove the extraneous updates and focus on what’s on your mind. Ideal for tracking topics and prospecting for clients.

Filter columns by influence score or keyword

Follower Insights

Get to know your network with the knowledge behind the “Insights” tab. Learn where your contacts hang-out online including publicly available links to social profiles, a collection of images, even occupations and title — all in one view.

Hoot to Zendesk Support

Where does social networking end and tech support begin? It doesn’t matter since Twitter updates can now become track-able tickets directly in the popular help desk app, Zendesk. This integration helps streamline your customer service and ensure quality responses.

Organization View

Since HootSuite released Team Collaboration tools, many users have added extensive networks. Now managing your colleagues is easier thanks to a new view which shows your contacts on each network, along with a simple way to add more team members.

Organize your teams and networks

Next Up, Premium Paid Packages

From enterprises to start-ups, HootSuite is pleased to help businesses and organizations reach out to spread messages, monitor conversations and track results. As you may know, we’re excited about releasing paid plans in the coming weeks.

Keep in mind, HootSuite will remain free for an estimated 95% of users based on current usage patterns. Meanwhile, premium users will enjoy access to extra features, high limits and prioritized support.

We’ll release details in the coming weeks but to preview, the paid plans will offer:

* Unlimited social networks
* Unlimited RSS feeds
* Team members on social networks
* Advanced analytics & reports
* Expedited support

Thanks to all of you who completed the HootSuite survey — we are committed to offering top quality tools for all types of users and apprecaite your participation.

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UPDATE

We’ve added an easy way to opt-out of the Insights tool so your data will not be shown within HootSuite. Please follow the steps detailed at: How to Opt-out of Insights.

In brief, click on your personal profile card > choose the Insights tab > click “What’s This?” > click Opt-out > confirm Opt-out — Your data be instantly removed from HootSuite.

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