HootSuite blog – Social Media Dashboard

This Owl is Social

Another release from HootSuite? Yes, you heard us right. We have called this new release Social Owl and have added even more features to help manage your customer service, relationships, and filter by keyword and influence.

There are already some posts about Social Owl floating around so we thought that we would bring them to you.

Twittercism – HootSuite Adds Influence And Keyword Filters, User Insights And Announces Premium Paid Packages

Shéa Bennett writes: Some new updates from HootSuite today, which already was (in my opinion) the closest thing we have to a perfect Twitter client, and with each upgrade gets that little bit better. These new features – which the company has termed social relationship and support tools - aren’t going to change your world, but they’re welcome and for some users will have value.

Dannybrown.me – Hootsuite Just Took the Lead in Third Party Twitter Apps

Danny Brown writes: The company had already made a substantial update recently, with the introduction of HTML5 compatibility on its Twitter client. This update included site analytics via Google, geo-search options for local tweets, drag-and-drop image uploads and InstaLoad for better performance issues all round. Now, however, it’s upped its game considerably and offers the best Twitter experience for business and personal use.

Svartling – The best Twitter desktop client HootSuite Adds Customer Relationship and Support Tools

Svartling writes this all the way from Sweden: I’ve used Hootsuite for a long time now, and it gets better and better all the time. I’m a bit worried about the coming “premium” features though. Let’s hope the free version still will be good..

Note: Don’t worry about the free version Svartling. HootSuite will continue to be free for about 95% of users while the premium users will enjoy access to some extras like features, high limits and prioritized support — at a thirty price.

Website Magazine - Social Smarts and Hootsuite

Peter A. Prestipino writes: Social media dashboard Hootsuite unveiled some smarter, more social tools which aim to satisfy the blurred lines between marketing, support and technical messaging as Web users increasingly conduct their interactions across multiple channels.

More to Come

We’ll round up more news in the coming days. Don’t blink because there are more announcements coming up. Keep on hooting!

News Roundup CRM, filter, influence, insights, keyword, klout, News Roundup, social owl, Support, zendesk

HootSuite is ready to help businesses socially manage campaigns and offer assistance — all from one dashboard.

The line between customer relationship management, technical support and promotional messaging is blurring as customers seek and expect interactions across multiple channels. HootSuite’s newest update adds tools to help learn about your audience and engage them with the information they desire.

Social CRM

Filter by Influence

Drill down into your network by filtering columns by influence score. Sorting by Klout’s algorithmically-produced score allows you to learn which followers and contacts enjoy the widest reach. Ideal for quickly identifying campaign candidates or response priority.

Filter by Keyword

Too many messages to sort through? No problem. Filter your columns on-the-fly by keyword. Type in your desired word to remove the extraneous updates and focus on what’s on your mind. Ideal for tracking topics and prospecting for clients.

Filter columns by influence score or keyword

Follower Insights

Get to know your network with the knowledge behind the “Insights” tab. Learn where your contacts hang-out online including publicly available links to social profiles, a collection of images, even occupations and title — all in one view.

Hoot to Zendesk Support

Where does social networking end and tech support begin? It doesn’t matter since Twitter updates can now become track-able tickets directly in the popular help desk app, Zendesk. This integration helps streamline your customer service and ensure quality responses.

Organization View

Since HootSuite released Team Collaboration tools, many users have added extensive networks. Now managing your colleagues is easier thanks to a new view which shows your contacts on each network, along with a simple way to add more team members.

Organize your teams and networks

Next Up, Premium Paid Packages

From enterprises to start-ups, HootSuite is pleased to help businesses and organizations reach out to spread messages, monitor conversations and track results. As you may know, we’re excited about releasing paid plans in the coming weeks.

Keep in mind, HootSuite will remain free for an estimated 95% of users based on current usage patterns. Meanwhile, premium users will enjoy access to extra features, high limits and prioritized support.

We’ll release details in the coming weeks but to preview, the paid plans will offer:

* Unlimited social networks
* Unlimited RSS feeds
* Team members on social networks
* Advanced analytics & reports
* Expedited support

Thanks to all of you who completed the HootSuite survey — we are committed to offering top quality tools for all types of users and apprecaite your participation.

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UPDATE

We’ve added an easy way to opt-out of the Insights tool so your data will not be shown within HootSuite. Please follow the steps detailed at: How to Opt-out of Insights.

In brief, click on your personal profile card > choose the Insights tab > click “What’s This?” > click Opt-out > confirm Opt-out — Your data be instantly removed from HootSuite.

releases filters, influence, klout, rapleaf, release, social crm, Support, twicket, update, zendesk