AI chatbot

AI chatbots are computer programs designed to learn and mimic human conversation using artificial intelligence (AI). They are trained to have human-like conversations through a process called natural language processing (NLP).

AI chatbots can have simple discussions with users on websites, messenger apps, mobile apps, or by telephone. They are often utilized to personalize the customer experience on an eCommerce site by answering FAQs through the chat function.

Learn more: Everything You Need to Know About Chatbots for Business