13 of the Best Social Media Analytics Tools (Free and Paid)
The information you get from social media analytics tools will help you determine which strategies work best—and where to spend your hard-earned dollars.
The information you get from social media analytics tools will help you determine which strategies work best—and where to spend your hard-earned dollars.
Social media analytics tools will show you which tactics and strategies are working, and which aren’t. This allows you to better focus your time, effort, and budget.
Analytics also help you create social media performance reports to share with your team, stakeholders, and boss.
In this article, you’ll learn about some of the best free social media analytics tools available, along with some more robust paid options. We’ll cover how to use them most effectively to analyze and improve results.
Bonus: Get a free social media analytics report template that shows you the most important metrics to track for each network.
Key benefits: Performance data from every social network in one place with easy-to-understand reports
Paid tool
Most social media management platforms have built-in analytics tools. We hope you’ll forgive us for saying Hootsuite’s reporting capabilities are our favorite…
Hootsuite Analytics offers a complete picture of all your social media efforts in one place. This simplifies your social media analytics work. It saves time and makes it easy to compare aggregate results across networks.
You’ll see key metrics for each of your social posts, including:
You’ll also see metrics for each of your profiles, including follower growth over time. You can select the metrics that matter most to you so you can see all the relevant results at a glance.
You can use the customizable templates to track, analyze, and monitor your performance on each social network. And with just one click, you can export these reports to Excel, PowerPoint, PDF, or CSV. The result is a clear, easy-to-read social media analytics report to share with your team, your clients, or your boss.
Hootsuite Analytics also provides a clear picture of social team performance metrics, including:
Want to know more about how the Hootsuite Analytics Suite can help you power your social strategy? Download our infosheet on five things you can do with the Hootsuite Analytics Suite to build stronger customer connections.
Hootsuite Analytics is included in the Hootsuite professional plan, with you can try for free for 30 days.
Learn more: Hootsuite Analytics free trial
Key benefit: See how much traffic and leads flow to your website from your social media channels
Free tool
Google Analytics is one of the best ways to learn about your website visitors.
While it’s not a social media reporting tool per se, you can use it to set up reports that will help you:
With this data, you’ll be able to get the most out of your social media campaigns and effectively strategize for the future.
Learn more: How to use Google Analytics to track social media success
Key benefit: See how much web traffic and conversions your social media channels and campaigns generate (to be used with a web analytics platform like Google Analytics)
Free tool
UTM parameters are not a standalone social media analytics tool, but they are essential in helping you set up Google Analytics (or another web analytics platform) to best measure social performance.
Put simply, UTM parameters are short pieces of code appended to the links you share on social media. They very precisely tell you how many people interact with your content and end up on your website.
In the screenshot above, the UTM parameter is everything that comes after the question mark.
UTM parameters aren’t essential if you’re only concerned about reporting on social media performance in terms of engagement, followers, etc. But if you want to take it to the next level, UTM parameters + Google Analytics will give you more precise data on which social media content and channels drive traffic and conversions.
You don’t need to know how to write code to include them on your social media posts, either. If you use a social media management platform like Hootsuite you can automatically generate UTM parameters in seconds.
Learn more: Using UTM Parameters for robust social media reporting
Key benefits: Analyze brand sentiment and customer demographics in real time
Paid tool
Hootsuite Insights is a powerful social listening tool that doubles as an analytics tool. It analyzes your earned social mentions so you can measure social sentiment. Meanwhile, word clouds provide a visual representation of what people are saying about your brand online.
Hootsuite Insights also allows you to analyze data about your audience demographics. Key audience details include gender, location, and language. You can compare demographics across networks, or look at the aggregate picture of your audience for all networks combined.
All of this information gives you a clear picture of how people feel about your brand. This is critical information for an effective social media analytics report. This is the data that tells you whether a spike in mentions is a victory or a disaster.
Why analyze the social conversation about your brand? It reveals key opportunities to reach your audience where they already spend time online talking about your brand and your products.
You can also use Hootsuite Insights to conduct a market analysis. The tool tracks conversations on news sites, forums, and blogs, as well as social networks. This gives you a full set of analytics data from across the social web.
Learn more: Hootsuite Insights powered by Brandwatch
Key benefits: Track and analyze data from more than 95 million sources, including blogs, forums, and review sites, as well as social networks
Paid tool
Brandwatch is a powerful tool with five easy-to-use social media analytics report templates:
Learn more: Brandwatch Hootsuite Integration
Key benefits: Monitor conversations from more than 150 million sources to analyze engagement, potential reach, comments, sentiment, and emotions
Paid tool
Talkwalker offers analytics related to social conversations beyond your owned social properties, including:
You can filter by region, demographics, device, type of content, and more.
Bonus: Get a free social media analytics report template that shows you the most important metrics to track for each network.
Get the free template now!Talkwalker is especially useful to spot activity peaks in conversations about your brand. This can help you determine the best times for your brand to post on social media.
Learn more: Talkwalker Hootsuite integration
Key benefits: Track how organic and paid social impact real business goals and get recommendations for how to improve
Paid tool
Hootsuite Impact provides an in-depth look at the performance of your organic and paid social posts. It then compares that performance to specific business goals, like sales and leads generated. Next, it recommends actions to improve your results.
Hootsuite Impact integrates with tools like Google Analytics, Adobe Analytics, and your ad accounts on the various social platforms. This gives you a full picture of your post and campaign results, all in one place. With organic and paid analytics side-by-side, you don’t have to gather data from separate tools to create a social media analytics report.
Instead, you see exactly how much revenue all your social efforts generate, so you can prove your social ROI. Keep in mind that ROI is not only about sales generated. Hootsuite Impact uses a custom ROI formula developed specifically for your business. This gives you the most relevant and realistic analytics data for your organization.
You’ll also get a clear breakdown that shows you exactly how to replicate your successes and improve in the areas where you’re falling short.
To get the best insights from social analytics, you need to understand how other businesses in your industry compare. Hootsuite Impact shows how your results stack up against your competitors, so you can spot opportunities to improve.
Learn more: Hootsuite Impact
Key benefits: See how people are engaging with your Facebook Page, understand your audience, and track your Facebook ad performance
Free tools
Facebook actually offers three built-in social media analytics tools. Since they all cover aspects of Facebook Page analytics, we’re treating them as one tool in this post.
Here are the key data points you can collect from each of the three in-platform Facebook analytics tools.
Learn more: How to use Facebook Page Insights, How to use Facebook Audience Insights
Key benefits: Understand the performance of your paid and organic Twitter posts and learn which other Twitter users have the most potential to amplify your content
Free tool
Twitter analytics is divided into three main sections. There’s the “Account home” overview, the Tweet activity dashboard, and the campaign dashboard. Here’s what you can track in each section:
Learn more: How to use Twitter analytics
Key benefits: Learn about the demographics of your Instagram audience and track the performance of your Instagram posts and Stories
Free tool, only available to business and creator accounts
Business and creator accounts can use Instagram Insights to track audience and activity metrics. The information is divided into three main sections:
Learn more: Instagram analytics and metrics to track
Key benefits: Understand the reach of your Snapchat content and learn more about your audience
Free tool, only available to Snap Stars and those who have a large number of followers
Snapchat Insights are only available to users with a high number of followers. Snapchat doesn’t define this number specifically. To check if you have access, go to your profile screen and look for the Insights option.
Here are the key metrics you can track with Snapchat Insights:
Learn more: Snapchat Insights: How to Use the Analytics Tool (And What to Track)
Key benefits: Understand your Pinterest audience’s interests and track key metrics for paid and organic Pins
Free tool
Pinterest’s built-in social media analytics tools are divided into two main sections. These are Audience insights and Pinterest Analytics. Here are the key details you can track and analyze with each:
You can view this information for organic Pins, paid Pins, or all of your Pinterest content.
Learn more: A Simple Guide to Using Pinterest Analytics
Key benefits: Understand who’s visiting your LinkedIn Page and evaluate the effectiveness of your posts and recruiting efforts
Free tool, only available to Page admins
LinkedIn Page Analytics provides data on three key areas of your LinkedIn efforts: your posts, your page, and your recruiting. Here’s what you can measure and track in each area:
Learn more: LinkedIn Analytics: The Complete Guide for Marketers
Now you know how to gather and track all of your important social media analytics data. Next, it’s important to think about how to use the information to measure success and guide your social media strategy.
Here’s a simple three-step process:
Goal-setting is an important part of any social media strategy, and analytics provide important data to help steer your goal-setting process. SMART goals work particularly well with analytics-based goal-setting and reporting. They are by definition clearly measurable.
Remember, SMART goals are:
Gathering data from your social analytics tools helps give you a baseline. This allows you to understand the picture of where your social media results stand right now. It also gives you a sense of how things have been changing over time. Use this information to create meaningful goals that challenge your team but are ultimately achievable.
Need some help setting meaningful goals? Check out our guide on how to set goals for social media.
Social media analytics tools allow you to see how you’re progressing towards your goals.
This is important information to share with your team, and with those in your organization who make budget and resource decisions. Showing that you’re meeting your goals can help validate all the hard work that you and your team put into your social media work. Remember to celebrate these successes.
Sometimes you might struggle to meet your goals. This is a great opportunity to think about what additional resources or strategy tweaks could help get you to where you want to be.
Regularly tracking and reporting on key metrics ensures you spot any slides in your social activity early. Then, you can pivot your strategy or just dig deeper into the data to see what you can learn and what lessons can be applied.
Social media analytics tools give you a clear picture of which content works best and which falls flat. You’ll also learn important details about your audience.
The rich set of data available through social media analytics allows you to see how well your social media strategy is working. You’ll uncover new insights all the time. These will help refine the way you connect with your audience and make your work more effective.
Maybe you’ll learn that your audience responds best at an unexpected time of day. Maybe you’ll find out that they can’t get enough of GIFs. Or maybe you’ll discover that your audience on Instagram is fundamentally different from your audience on Twitter. Then you can think about how to target your content most appropriately for each network.
We’ve created a free social media analytics template you can use to collect data about your performance on the various social networks.
Bonus: Get a free social media analytics report template that shows you the most important metrics to track for each network.
For more information on how to share your analytics data effectively, check out our post on how to create an effective social media report.
Track your social media performance and maximize your budget with Hootsuite. Publish your posts and analyze the results in the same, easy-to-use dashboard. Try it free today.
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