How can you stay ahead of the competition and win on social media? Start with a social media competitive analysis.
It will tell you how you stack up against others in your industry, and surface new opportunities and potential threats.
This guide will teach you how to conduct your own competitive analysis for social media. We’ll also list the best social media competitive analysis tools and give you a free template to help you get started.
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A social media competitor analysis is an analysis of your competition on social media to find out what their strengths and weaknesses are, and how those strengths and weaknesses compare to your own.
It’s a process of benchmarking your own results against the heavy-hitters in your industry, so you can identify opportunities for growth as well as strategies that aren’t performing as well as they should.
A social media competitive analysis, specifically, will help you:
Identify who your competitors are on social media
Know which social media platforms they’re on
Know how they’re using those platforms
Understand how well their social and content strategies are working
Benchmark your social results against the competition
Identify social threats to your business
Find gaps in your own social media marketing strategy
The benefits of running a competitor analysis on social media
Learning about your competitors is not the only reason to do a competitor analysis on social media. It will also give you insights into your own business and your audience (which likely overlaps with your competitors’ audiences).
Here are some surprising insights a social media competitive analysis can give you:
Performance benchmarks for your own business, such as average followers, engagement rates, and share of voice
An understanding of the potential customer pain points
New (and better) ideas for content that may resonate with your audience (or that, conversely, does NOT resonate with your audience, and which you might want to avoid)
An understanding of how to communicate with your audience on certain platforms (i.e., casually or formally)
Ideas for ways to differentiate your brand
Ultimately, a social media competitive analysis will give you as much as you put into it. You may choose to do a one-off social media competitor report or hire someone on your team whose sole job it is to keep track of your competitors. Most businesses do something in-between: a quarterly or monthly report.
Whatever you level of analysis you choose, the insights will be invaluable.
How to do a social media competitor analysis in 4 steps
We’ve broken the process of conducting a competitive analysis on social media into four steps that will work for any brand.
Before your start, download this free social media competitor analysis template to keep track of your efforts.
Bonus:Get a free, customizable competitive analysis template to easily size up the competition and identify opportunities for your brand to pull ahead.
Step 1. Find your competitors
Identify your competitive keywords
You probably already know some of the keywords your business is trying to rank for in the search engines. For example, if you work for a Manhattan-based hotel, you’re likely focused on keyword such as “New York hotels,” and “best places to stay in Manhattan.”
But if your property is a boutique hotel with evening wine tastings and local art, you’re not necessarily competing directly with the Holiday Inn. Having a thorough understanding of your keyword inventory will help you develop a clear picture of who you’re really competing against online.
The Google Adwords Keyword Planner is a great place to identify the keywords most relevant to your brand. Even if you don’t advertise with Google Adwords, this tool is free to use.
To start, use the tool to analyze your website. You’ll get a list of relevant keywords, along with the average monthly searches and estimated level of competition.
Or, you can enter your known target keywords into the tool. Again, you’ll get a list of related keywords with data on search volume and competition. Use these related keywords to help you narrow your definition of your competitors, so you can make sure you’re analyzing businesses that are truly competing with your own.
Check who’s ranking for those keywords in Google
Choose the top five or 10 keywords that have the most relevance to your business, and plug them into Google. You’ll soon get a sense of who your top competition is online.
Pay special attention to the brands in your industry that are paying for Google ads to get their names above the organic search results, as they’re putting their money where their marketing ambitions are. Even if they don’t have great organic search rankings (yet), it’s worth checking out how they’re performing on social media.
Click through to the websites of any brands that appear to be potential competitors. Most businesses link to their social channels in the header or the footer of their website. Enter the links to their social profiles in your competitive analysis spreadsheet.
Check who appears in social searches for those keywords
The brands that rank for your keywords in Google are not necessarily the same ones that rank well within the social networks themselves. Since this is a social media competitive analysis, you need to see who comes up tops in social search results, too.
For example, head to Facebook and enter your keyword in the search box. Then click on Pages in the top menu.
Find out what similar brands your audience follows
Facebook Audience Insights and Twitter Analytics can give you some good insights into which other brands your audience follows on these social networks. If these brands are similar to yours, it’s worth considering them as potential competitors.
To find which brands your audience follows on Facebook:
You may find that none of the Pages identified are relevant to your industry, but if they are, add them to your competitors list.
On Twitter, rather than checking on your whole audience, you can check to see who your top followers are connected to.
Open Twitter Analytics.
Scroll down to each of your Top Followers for the last several months
Click View profile for each Top Follower
Click Following on their profile to see the full list of accounts they’re following, or click Tweets & replies to see which accounts they interact with
Choose up to 5 competitors to focus on
By now you’ve got a huge list of potential competitors — far more than you could reasonably include in a thorough competitive analysis. It’s time to narrow down your list to the top three to five brands who you are most closely competing with on social media. Choose the brands that have the closest fit to your target niche.
Now that you know who your competition is, you need to learn what they’re up to on social media.
Click through to the social networks of each of the brands you’ve identified as top competitors. As mentioned above, you can usually find these links in the header or footer of their website. In your social media competitive analysis template, make note of the following:
What social networks are they on?
How large is their following and how fast is it growing?
Who are their top followers?
How often do they post?
What is their engagement rate?
What is their social share of voice?
What hashtags do they use most often?
How many hashtags do they use?
You can find much of this information just by clicking around your competition’s social profiles. For more streamlined data gathering, check out the analytics tools mentioned below.
Don’t forget to track all of these things for your own social channels as well. This will help you with your analysis in the next step.
Step 3. Do a SWOT analysis
Now that you’ve gathered all that data, it’s time to analyze it in a way that helps you understand where you stand compared to the competition. As part of this analysis, you’ll also look for potential ways to improve your strategy, and potential hazards to watch out for along the way.
A SWOT analysis is a great tool to help you think clearly about all of this information. In a SWOT analysis, you take a hard look at your business and the competition to identify:
S – Strengths
W – Weaknesses
O – Opportunities
T – Threats
The important thing to know is that strengths and weaknesses involve factors internal to your brand. Basically, these are things you’re doing right, and areas where you could stand to improve.
Opportunities and threats are based on external factors: things happening in your competitive environment that you need to be aware of.
Here are some items to list in each quadrant of the SWOT template.
List metrics for which your numbers are higher than the competition.
List metrics for which your numbers are lagging behind the competition. These are areas you’ll want to focus on improving through testing and tweaks to your social media strategy.
Keep in mind that you could have both strengths and weaknesses for each social network. For example, maybe your Facebook follower count is higher than your competitors, but they have better follower growth. Or maybe you have fewer Instagram followers but higher engagement.
Get quite specific here, because these distinctions will help you identify your opportunities and threats.
Now that you can see at a glance where you stand compared to the competition, you can identify potential opportunities to take advantage of.
These opportunities might be areas where you think you could improve compared to your competition based on information you’ve already gathered, or they could be based on anticipated or recent changes in the social media world.
Like opportunities, threats come from outside your organization. To get a keen sense of upcoming threats, take a good look at numbers related to growth, or anything that signifies change over time.
For example, a competitor that is small but has a high follower growth rate might present a bigger threat that a large competitor with stagnant growth.
This is another area where you need to keep an eye on the broader industry for upcoming changes that could affect your position compared to your competitors. The Hootsuite State of Digital Reports are a great source of industry information to consider.
Step 4. Incorporate the latest data with social media monitoring
You’ll need to revisit your social media competitive analysis regularly to keep it current. Make this a regular part of your quarterly or annual reporting and review. That means you’ll need a constant supply of up-to-date information.
Putting a solid social media monitoring strategy in place will equip you with that real-time data to incorporate in your next analysis. This is an especially useful strategy for identifying potential opportunities and threats.
We’ll go over some tools you can use for social media monitoring below. Basically, it’s all about being aware of social conversations involving your brand, your competitors, and your industry.
Record any important information or events you uncover through social media monitoring in the Notes column of your competitive analysis template, and incorporate them into your revised opportunities and threats during your next review.
7 top social media competitor analysis tools
In step 2, we talked about how to gather intelligence directly from the social networks. Here are some of the best social media competitive analysis tools to help you get started.
Whether you’re running a full competitive analysis or just browsing for inspiration, look no further. Hootsuite Analytics does Instagram, Facebook, and Twitter competitive analysis for you. You can track up to 20 competitors per network, and get a clear view of your strengths and weaknesses — plus actionable insights on the top posts, hashtags, and types of content in your niche.
Follow these 4 simple steps to analyze competitors with Hootsuite:
Sign in to your Hootsuite account and pick Analytics from the main menu on the left side of the dashboard.
Then, click on Competitive analysis in the Benchmarking section.
At the top of the page, use the dropdown list of your social profiles to select the one you want to compare to competitors.
Then, pick the competitors you want to measure your social media performance against. To do that, go into the second dropdown list and check the boxes next to the competitors you want to view. To add competitors, click Manage competitors at the bottom of the dropdown box.
Then, type the name of a competitor into the search bar and select the correct profile from the dropdown list. Depending on your Hootsuite plan, you can add between 2 and 20 social accounts per network (Facebook, Instagram, and Twitter) to your watchlist.
And that’s it! Now you can browse several competitive reports, including:
Overview, where you can see the number of posts you and your competitors posted in the selected timeframe (that can be adjusted in the top right corner of the dashboard) as well as every account’s posting frequency, average engagement, number of followers, and audience growth rate.
Post performance, where you can review your and your competitors’ top posts and sort results by likes, comments, and engagement — and quickly fetch inspiration for what to publish next.
Performance by post type, where you can find out what types of posts — photos, videos, carousels, or Reels — are most popular with each brand’s audience. Results can be sorted to show which post types get the most likes, comments, or engagement.
Post performance (by comments, likes, or estimated engagement), where you can see how you and your competitors did every day within the specified timeframe — all in one easy-to-read graph. You can drill down results by post type, or stick to the overall view.
If you want to see how your results shape up against your industry as a whole (rather than individual competitors), this is the perfect tool for you.
With Hootsuite’s social media benchmarking, you can find out how others in your industry are doing on social and compare your results with just a few clicks.
To get industry benchmarks, follow these steps:
Sign in to your Hootsuite dashboard and head to Analytics.
In the menu on the left side of the screen, scroll to Benchmarking and click Industry.
Pick an industry that best describes your business.
That’s it! Now you can see how your results compare to average performance stats within your industry. You can set up custom timeframes, switch between networks — Instagram, Facebook, Twitter, LinkedIn, and TikTok — and look up benchmarks for the following metrics:
Hootsuite Streams is a powerful tool that allows you to track keywords, competitors, and hashtags across every social network—all from one easy-to-use dashboard. The simplest use case? Add all your competitors accounts to one Stream and check on it whenever you want. But you can do much more than that.
Brandwatch offers some powerful competitive analysis tools. One of the most important is its easy-to-understand graphic showing your brand’s social share of voice.
Social share of voice is a measure of how much people talk about your brand online compared to how much they talk about your competitors. This is one of the metrics you should track in your social media competitive analysis template.
Brandwatch integrates with Hootsuite. Here’s a video showing how the two applications work together to provide key competitive analysis information.
Mentionlytics is a social media monitoring tool that is also great for doing a social media competitive analysis. You can discover everything that is being said about your brand, your competitors, or any keyword on Twitter, Instagram, Facebook, Youtube, Pinterest and all web sources (news, blogs, etc.).
Plus, it has a handy “sentiment analysis” feature, so you can see not only what is being said about your competitors but how it is being said.
Talkwalker is primarily known as a social listening tool with a huge library of insights – competitive or otherwise – of over 150 million sources, including blogs, forums, videos, news, reviews, and social networks.
Use it if you want to spy on your competitors beyond just social media, and if you want to keep tabs on what the entire industry is saying in general. It’s great for high level overviews as well as detailed analyses.
Free social media competitive analysis template
You could create your own spreadsheet to keep track of all the information you gather during your social media competitive analysis.
But if you’d rather get straight to work collecting data and putting it to use, download our free social media competitive analysis template and just start plugging in the information you collect. There’s a tab for your SWOT analysis, too.
Bonus:Get a free, customizable competitive analysis template to easily size up the competition and identify opportunities for your brand to pull ahead.
Use Hootsuite to crush the competition on social media. From a single dashboard you can manage all your profiles, track competitors and relevant conversations, improve performance, and much more. Try it free today.