Social listening tools are among the most important for any social media marketer to master. Simply put, they provide a vast amount of real-time data about your brand reputation, audience, and competitors.
Back in the day, marketers had to dedicate substantial budgets to consumer and competitor research through surveys, focus groups, and market testing. Now, all you have to do is set up a social listening platform to monitor brand mentions to track the details that matter most to your brand, and the information comes directly to your finger tips.
Here, we break down 13 of the best social media listening tools so you can choose the one that best suits your current needs.
But first, let’s start by clarifying exactly what we mean when discussing social listening…
Bonus: Discover the best way to gather insights and intel from your audience, competitors, industry, and favorite aspirational brands in our complete guide to advanced social listening.
Social listening tools search across multiple social platforms and compile all relevant social data in one location so you can get the full picture of what people are saying in just one screen.
The main reasons for using social listening tools are to monitor brand health and campaign performance, conduct competitive analysis, and gain valuable audience insights. Also, these tools play an important role in crisis management and prevention.
What is social listening?
Social listening is the practice of using social tools to monitor what people are saying about your brand online. It’s also an important form of competitor research.
Social listening works by tracking mentions of your brand (both tagged and untagged) and your competitors online, along with relevant keywords and hashtags. You can then access all of this information in one place to get actionable insights into the social media conversations around your industry and brand.
One of the greatest benefits is understanding what people are saying and thinking in real-time. Social media listening tools collect that data so you always have it handy.
Psst: Want to dive deeper into this subject? We’ve got a whole blog post on what social listening is and why it matters so much for brands.
And if you’re wondering about social listening vs. social monitoring, we’ve got a guide for that too (handy!).
1. Hootsuite
Hootsuite actually offers a couple of different social listening features depending on the size of your brand and how much social data you need to analyze. That’s on top of comprehensive social media management tools, including scheduling to all major social networks, easy social media analytics, and audience engagement tools.
Listening
Every Hootsuite plan includes everything you need to get started with social listening.
Use Quick Search to discover trending hashtags, brands, and events anywhere in the world, or dive deeper for personalized insights on your brand.
You can track mentions of your brand, your top competitors, your products — up to two keywords tracking anything at all over the last seven days.
Plus, you can use Quick Search to analyze things like:
- Key metrics: Are more people talking about you this week? What’s the vibe of their posts? Hootsuite Listening doesn’t just track what people are saying — it uses enhanced sentiment analysis to tell you how they really feel.
- Top themes: How are people talking about you? What are the most popular positive and negative posts about? Which other conversations are you showing up in?
- Results: Ready to get into specifics? The results tab will show you a selection of popular posts related to your search terms — you can filter by sentiment, channel, and more.
Pricing: Starting at $99/month after a 30-day free trial.
Brand mentions, trending topics, and sentiment at your fingertips. Enhance your social strategy with the insights that matter.
Start free 30-day trialHootsuite Advanced Analytics
Hootsuite Advanced Analytics is primarily a tool for tracking the ROI of your social marketing strategy and the business impact of your social media posts.
However, it also contains a competitive analysis component, which earns it a spot on our list of social media listening tools.
Hootsuite Advanced Analytics lets you analyze your competitors’ audience and content strategy on Facebook, Instagram, and X (formerly Twitter). Key social data sources include audience stats, engagement, and hashtag use.
Pricing: Advanced Analytics is available as an add-on to Hootsuite Enterprise plans. Pricing is available on request.
2. Talkwalker by Hootsuite
Talkwalker’s social listening data library covers over 30 social media platforms and over 150 million websites across 239 countries and regions. With more than 50 advanced filters, you can segment your social media channels and identify the right audience to monitor.
This powerful social listening tool allows you to understand the full impact of your online conversations by measuring engagement volume, reach, sentiment, and more. It incorporates Blue Silk GPT for AI analysis.
Pricing: Pricing is available upon request.
3. Brandwatch
Brandwatch uses a library of 1.7 trillion historical conversations from 2010 to help brands track industry trends online. More than 501 million new conversations are added every day.
Brandwatch provides access to conversations from more than 100 million sites and can integrate your own customer data. You can track key social listening metrics like brand awareness, social sentiment, and social share of voice.
For even easier tracking of your social listening queries, you can integrate Brandwatch into your Hootsuite dashboard.
Pricing: Pricing for this enterprise-level social listening tool is available upon request.
4. Brand24
Brand24 is an AI-powered social listening tool that covers the major social platforms as well as blogs, news sites, and other online sources. It lets you track trends in reach and brand awareness, and set up alerts for critical notifications.
You can also gain valuable insights into social sentiment. Plus, the influence score lets you identify top influencers and creators in your niche.
Create reports you can easily share across your team and with company leaders.
Pricing: Starting at $119/month after a 14-day free trial.
5. Sprout Social
Sprout Social helps you track conversations about your brand, understand your audience demographics, and identify influencers in your niche.
Hashtag and mention monitoring, along with sentiment analysis, are baked into the solution. However, unlocking more detailed social listening is only available via an add-on.
See how Sprout Social compares to Hootsuite.
Pricing: Starting at $199/user/month after a 30-day free trial.
6. Buzzsumo
Buzzsumo is a tool that helps brands monitor major media mentions. They can set up alerts for mentions of their own brand or industry trends to stay aware of upcoming trending topics and changes.
Buzzsumo has an archive of over 8 billion articles from the past five years to analyze and search for your queries. You can monitor brand mentions and track alerts about your competing brands, too.
Pricing: Starting at $159/month.
7. Keyhole
Keyhole offers a social listening tool that tracks keywords, mentions, and hashtags across multiple platforms. It graphs trends over time along with social share of voice. It even tracks the sentiment in every mention and changes over time.
Additionally, the tool helps identify key influencers in your niche and compares the performance of the various influencers you identify.
Pricing: Pricing is available after booking a demo.
8. Later
Later is another social media management tool that offers a number of features — social listening included.
Later’s social listening and monitoring tools showcase data like mentions, top posts, sentiment, and more, but they’re only available for Instagram. If you rely heavily on Instagram, this could be a good tool for you, but you might want to look elsewhere if you need data from additional platforms.
Pricing: Social listening is available as an add-on to Enterprise accounts. Pricing is available upon request.
9. Meltwater
Meltwater allows unlimited searches over a rolling 15-month archive so you can identify trends and yearly cycles. Beyond social and web sources, Meltwater data includes TV, radio, podcasts, and other media sources.
Within Meltwater, you can build custom dashboards, analyze sentiment, and use image recognition tools.
Pricing: Pricing is available on request.
10. Sprinklr
Sprinklr offers a few different types of tools, from social media management to analytics and insights. Its social listening capabilities are a part of its “Insights” suite and give users access to data from more than 30 social and digital channels.
Monitor billions of customer conversations, detect reputation crises, create reports, and compare your performance to your competitors.
Pricing: Pricing is available upon request.
11. Google Alerts
Google Alerts is a free and easy-to-use tool for setting email alerts for certain keywords. If Google scans a news article or social media post and sees your keyword, you’ll receive an email notification with a link.
This is a great way to keep an eye on brand and industry updates, ensuring you’re alerted immediately.
12. Social Mention
Social Mention, a tool from Brand Mentions, is a free social media monitoring tool that allows you to keep an eye on brand and competitor mentions online. Discover conversations around your brand and your product or service so you can gauge sentiment, find customer pain points, and more.
Brand Mentions has a premium service starting at $79/month with a free trial, but Social Mention itself is a free tool.
13. AnswerThePublic
AnswerThePublic is a free tool from digital marketing expert Neil Patel that lets users search for different queries across platforms like Google, YouTube, TikTok, and more.
This tool is perfect for creating content ideas that perfectly answer your target audience’s questions.
While you can sign up for a premium account for more search queries starting at $11/month, users also get three search queries a day, completely free. Interested users can also pay a one-time lifetime fee of $119 to get permanent access to the tool without subscription.
Want to know how you can make the most of these social listening tools? These five tips can help you gather great consumer insights for your brand.
1. Get in early on trends
When you monitor specific keywords in your industry, you’ll be one of the first to know about emerging trends.
For example, let’s say you run a small business selling candles and monitor keywords about “scents.” You’ll be able to quickly identify patterns among scents mentioned online, discover popular new ideas for upcoming products or figure out scents that people don’t like that you’d want to avoid.
2. Keep an eye on competitors
Tracking mentions of your competitors gives you valuable insights into their social media presence, industry trends, and customer sentiment.
And monitoring your competitors’ brand names gives you insights into information like:
- Competitor media mentions
- Competitor announcements
- Competitor online performance
- Sentiment around your competitors
- New product/service/feature launches
By keeping an eye on your competition, you can easily keep up with what they’re doing and even improve on it.
3. Find opportunities for engagement
Monitoring your brand mentions helps you find authentic opportunities for social media engagement.
Make sure you respond to everyone who mentions your brand, whether you thank them or offer a useful suggestion. You can also keep an eye on the conversation to understand the social communities where people talk about your brand.
4. Measure brand sentiment
Keeping an eye on customer feedback and sentiment helps you understand how people feel about your brand, your product/service, and your industry without speaking to them directly. But more than just measuring sentiment, you want to do something about the insights you’re getting.
If the conversation about your brand turns to a negative sentiment, you can take action before things reach crisis level and put your crisis management plan into effect. If something is going unusually well, you can throw some budget into a dedicated marketing campaign to keep riding that wave.
5. Identify pain points
See what customers are complaining about online about your industry or product/service. Can you release a new product or feature to resolve some of those pain points?
Keeping your finger on the pulse of customer conversations can help you find even more opportunities for your business, increasing interest, sales, and a positive customer experience.
Hootsuite makes it easy to monitor social media conversations and keywords, so you can focus on taking action on the insights available. Try it free today.
