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Snapchat Insights: How to Use the Analytics Tool (And What to Track)

Snapchat analytics or Insights helps you understand and prove the effectiveness of using Snapchat to grow your business.

Claire Beveridge March 23, 2022
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Are you using Snapchat to grow your business? Check out Snapchat Insights, a built-in analytics tool that gives you powerful information that shows how strong your Snapchat performance is.

You can look at the amount of engagement you’re getting and other Snapchat analytics to help build a successful Snapchat strategy.

Excited? Read on.

Bonus: Download a free guide that reveals the steps to create custom Snapchat geofilters and lenses, plus tips on how to use them to promote your business.

What is Snapchat Insights?

Snapchat Insights allows you to monitor and analyze your engagement on Snapchat and get detailed information about your audience. This will help you refine your social strategy.

By measuring and understanding your Snaps’ performance, you can tweak and optimize your strategy on Snapchat for even bigger results. And, with the Snapchat analytics tool, you’ll be able to determine your return on investment quickly and easily.


How to use Snapchat Insights

You can explore variations of Snapchat Insights on both the app and desktop. Here, we’ll break down each step to start using Snapchat analytics to make decisions about your campaigns and strategy.

Let’s get to it!

On Mobile

  1. Go to the App Store (for Apple iOS) or the Google Play Store (for Android) and download the app to your device (if you haven’t done so already!)
  2. Login with your account details
  3. Open the Snapchat app on your device
  4. Tap your Bitmoji/avatar in the top left-hand corner to navigate to the home screen
  5. Tap the Insights tab to access your Snapchat analytics data

Snapchat insights tab

Can’t see Insights on your app? You might not have a large enough following just yet. Snapchat Insights is currently only offered to influencers and brands who are verified or have a following of over 1,000 users.

And that’s it! Once you’re in, you’ll have access to all of your Snapchat analytics data. The first page will look like this:

Snapchat insights data including story views reach and subscribers

Source: Snapchat

On Desktop

The desktop version of Snapchat analytics focuses on Audience Insights. This is mainly used for brands or businesses with an Ads Manager Account and a Business Account on Snapchat. If you’re not running ads on Snapchat, ignore this section!

  1. Login to your Ads Manager Account
  2. Navigate to the main menu and click on Audience Insights under the Analytics tab
  3. Input your ad targeting information, including audience, location, demographics, and devices
  4. Click Save in the top corner

According to Snapchat, Audience Insights are available to “all advertisers globally” and will help “marketers leverage the power of testing and audience insights to help improve advertising effectiveness, inform ad creative, and find opportunities to reach new customers.”

Snapchat audience insights age gender and languages

Source: Snapchat

New Snapchat analytics metrics

Hold up! Snapchat is releasing even more cool analytics features in 2022, including:

Content Consumption

Shows you the publishers and content sources your audience is spending the most time with.

Camera Usage

Want to know more about how your audience engages with AR Lenses and Filters? This is the analytics section for you.

Compare Custom Audiences

This tool will allow you to dive deeper into the unique traits of your audience and make comparisons against other custom user groups.

Other Snapchat analytics tools

The Snapchat analytics landscape isn’t exactly brimming with other tools to help you better understand your Snapchat strategy, but here are two of our favorites.


Conviva (formerly known as Demondo) is a great Snapchat tool used by big brands like McDonald’s and Spotify. Conviva’s metrics pack a punch, especially with its daily automated data collection and long-term reporting. Key features include:

  • Basic metrics including unique views, impressions, completion rates, and screenshot rates
  • Audience insights which provide detailed overviews of who’s watching your content
  • Channel comparisons which provide channel comparison data to show how your Snapchat Stories stack up against your content on Facebook, Twitter, Instagram, and YouTube

Mish Guru

Mish Guru is a storytelling for Stories app (see what they did there?) that allows you to create and upload Snapchat content, along with a scheduling function. The analytics they provide includes a swipe-up count and where audiences drop-off while viewing Stories on both Snapchat and Instagram.

7 Snapchat metrics to track

Let’s say you’ve crafted some compelling Snaps and feel ready to share them with the world. But how do you know whether they’re having an impact or not?

Marketers need meaningful data to help them make good decisions about the success (or failure) of their Snapchat campaigns. So here are the Snapchat metrics you need to keep your eyes on.

Unique Story Views

In Snapchat Insights, you can check out Story Views as a yearly, weekly, or monthly figure.

Views are calculated by the total number of people who opened the first video or image on your Snapchat Story and looked at it for at least one second. The view is only counted once, meaning that views are a simple way to see the total number of users who saw your content, regardless of how many times they actually watched the Story.

Insights Unique Story Views Year to Date

Story View Time

View Time shows you how many minutes your viewers watched your Snapchat Stories. Like Story Views, you can view the year-to-date information and the time in weeks or months.

Think of View Time as an insight into audience retention.

For example, are your viewers watching to the end of your Snaps? Do you retain their attention all the way through your content?

If you want to take an even more nuanced look at your View Times, swipe to the next window in the middle of the screen. Here, you’ll be able to see the average View Time for each day of the week and how long viewers watched your Story before moving on to the next one.

average view time and reach


average view time data per day of the week

By looking at View Time data, you can begin to understand two important things:

The best day of the week to post content

According to the image above, the best day to post is Thursday. The worst day of the week is Sunday. Find out what day of the week works best for you and your goals by analyzing this data.

How long your Story should be

If you notice your audience views your Story around nine seconds on average (like the above example), this signals that the ideal length of your Story should be nine seconds. Depending on your audience and your Snapchat goals, you can use this information to assess whether your Stories should be shorter or longer than you’re currently posting.

If you see a downward trend in your Story Views and View Time, this is a signal that you need to refine your Snapchat content strategy and ensure that you’re creating Snaps that resonate with your audience. You can also tweak the length, pacing, tone, and frequency of Snaps to see whether that gives you an uptick in views.


Reach is in the middle of the Insights screen and tells you how many followers saw your Snapchat content over the past week.

Similar to View Time, this Snapchat metric gives you valuable information about when your audience is more likely to engage with your content.

Story view percentage

To view the percentage of users who watched your Story from beginning to end. This is also known as completion rate.

Simply swipe to the final metrics page in the middle of the Insights screen to view this information.

Understanding this metric will allow you to determine whether or not your Snapchat Story resonates with your audience.

You want to keep these numbers as close to 100% as you can. If you find them dipping, this means that your audience isn’t engaged with your content enough to watch your entire Snapchat Story.

Consider shortening your content or changing the type of content you share.

Snapchat story view percentage per day of the week


Knowing your audience — for example, where they live, how old they are, what salary they earn, and what interests they have — will help you make better decisions about the content you produce. Understanding your audience’s demographics also helps you create more targeted campaigns for both organic and paid posts.

You can find the percentage of men and women who watched your story at the bottom of the Insights page. You’ll also find the age range of your viewers as well.

You can explore your demographics even further by tapping the “See More” button, which will take you to this page.

audience insights by age group and gender

From here, you’ll be able to take a very detailed look inside of the age, interests, and locations. You can even take it further and look at that demographic information between men and women.

This data can be crucial to help you determine everything from the photos you share even to the products you release.


Screenshots are an indicator of how your content is resonating with your audience. For example, are they taking hundreds of screenshots because you’re posting interesting and engaging content that your audience will find useful later?

On the other hand, if your screenshot count is low, this could suggest the opposite.

Because Snapchat doesn’t have likes, comments, or shares, screenshots can be used to measure engagement and give insight into how well your audience is receiving your content.

You should keep track of your screenshots (a spreadsheet is good!) to learn which content types (e.g., photos, videos, Geo-Filters) resonate the most with your audience.

Also, be aware of who is screenshotting your Snaps the most. They could end up being some of your biggest brand promoters.


This one is straightforward. Your Snapchat followers are the ones following you and (hopefully) engaging with your content.

However, what isn’t straightforward is the exact number of followers you have. Snapchat currently uses a scoring system instead of a precise follower count.

This score represents the sum of all the messages you send and receive. However, there is a handy rule-of-thumb that allows you to calculate your followers roughly: Take the highest number of views you’ve received on a Snapchat Story and multiply it by 1.5.

This should give you an estimate of how many followers you have on Snapchat. Knowing the number of followers you have will help you understand how aware people are of your brand and whether or not your Snapchat campaigns are worthwhile in the first place.

Demonstrate the ROI of Snapchat

Before Snapchat launched its analytics, marketers had to do a lot of guesswork and screen grabbing to show how the platform contributed to social media goals.

With the beefed-up analytics, it’s easier than ever to prove Snapchat’s seat at the social media strategy table and communicate how the platform gets more dollars for your business.

For example, let’s say you’re an online clothes retailer using Snapchat to increase awareness for your brand. Your marketing manager might not be interested in your Snaps getting 50,000 views. It’s a cool little metric to share, but it doesn’t say much else about the success of your campaigns.

Using the new version of Snapchat analytics, you can tell them, “Our Snaps get 50,000 views a day on average, and the most popular day for viewing Snaps is Thursday. We also know that the majority of our views come from women aged 25-35 who live in New York, and they’re interested in sustainable fashion, recycling, and Vogue magazine.”

Sounds a lot more compelling than the first analysis, right?

There are still some metrics that are tricky to measure on Snapchat. For example, ​​the number of people sharing your content or how many clicks links get.

But for now, Snapchat’s analytics will help you make better decisions about your campaigns. And while Snapchat’s demographic might skew on the younger side, this doesn’t make the tool any less valuable for social media marketers looking to drive brand awareness, increase engagement, and communicate their message with a thriving audience.

Bonus: Download a free guide that reveals the steps to create custom Snapchat geofilters and lenses, plus tips on how to use them to promote your business.

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By Claire Beveridge

Claire Beveridge is a freelance writer, strategist, and editor. Over the past decade, Claire has leaned on her experience in content marketing and social media to help scale B2B and B2C businesses across North America and Europe — including work with Crunch, Lumen5, Method + Metric SEO Agency, and Quietly.

Currently, Claire runs a small marketing studio on the west coast of Canada whose clients include Hootsuite, ConvertKit, Superpath, and Graphite. She specializes in creating editorial assets that educate, entertain, and convert customers.

Claire spends her free time cooking, watching soccer, and spending time with her family.

Read more by Claire Beveridge

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