Facebook is ramping up its support for creators by adding more comment moderation controls and testing live support for troubleshooting.
The new controls will allow creators to block a user and any new accounts they create, as well as hide unwanted comments on their posts.
Creators will also be able to use keyword blocking to filter out any comments that use variations of words or certain numbers, symbols and alternative spellings. The platform is also testing out Moderation Assist, which like Admin Assist for Groups, lets users fix their settings to automatically moderate comments. Creators will be able to choose from a list of rules to automatically filter different kinds of comments, such as those with links, images, etc.
The platform is also updating its Facebook Live controls for creators. New additions include automatically blocking offensive language and select keywords, and easy access to banning or suspending select viewers.
Facebook is also testing a feature for Facebook Live that will allow creators to choose a viewer to moderate comments in their place.
The platform is also updating its Facebook Live for creators, so they can moderate using profanity keyword blocking tools, use suspending and banning controls, and have strong comment controls. Facebook is also testing a feature for Facebook Live that will allow creators to choose a viewer to moderate comments in their place.
To provide better troubleshooting support for creators, Facebook is testing a live chat support feature for English-speaking creators in the U.S. who currently don’t have an assigned relationship manager from Meta to answer any questions they have about Facebook or Instagram.
While the test is small for now, in the future other creators will be invited on Facebook or Instagram to try out the program.