HootSuite has come out on top in a crowdsourced ranking of 13 social media management products. A total of 350 user reviews, 72 of them HootSuite reviews, placed HootSuite ahead of all competitors in the social media management space in terms of customer satisfaction.
“HootSuite earned Leader status based on its high scale scores and the highest customer satisfaction rating reported by users,” according to a blog post by G2 Crowd, who created the ranking.
The rankings were determined by customer satisfaction (based on user reviews) and scale (based on market share, vendor size, and social impact). HootSuite being dubbed a Leader means that it was highly rated by users and has “substantial scale, market share, and global support and service resources.”
More specifically, HootSuite received a customer satisfaction score of 96/100. Between 90-100% of HootSuite users are also likely to recommend the product.
For more information on these rankings, visit the G2 Crowd website here.