Skip to content
← Back to the Glossary

Social customer service

Social customer service is when a company uses social channels to provide service and support to customers.

Larger companies often have a separate social handle for customer support issues, such as @Hootsuite_Help.

Learn more: Social Media Customer Service: Everything You Need to Do it Well

Profitez de 60 jours d’essai pour 0 €
Woman sitting at a laptop