5 Biggest Social Media Trends for 2013 – Ryan Holmes in Fast Company

By Hootsuite | 2 years ago | Strategy | 34 Comments

fast company 150An article by HootSuite CEO Ryan Holmes was featured in Fast Company yesterday. Holmes looks at the fast-changing social media landscape and lays out the biggest trends to watch in the coming year here.

5 Biggest Social Media Trends

2012 will be remembered as the year businesses officially took the social media plunge, embracing Twitter, Facebook and other networks as an integral part of strategy. In 2013, these companies can look forward to expanded returns on their investment, as social technologies improve and functionality extends beyond just marketing and community building.

Here’s a peek at five trends that will remake social media in the year to come:

1) More mobile social media usage

Mobile Internet use in the US is set to overtake wired use by 2015 – but this shift is happening even faster for social media. Facebook has already acknowledged that growth on mobile outstrips growth on PCs.

So what? Well, networks designed from the ground up for mobile – like Instagram – are at a big advantage. This year, the traditional players must work increasingly hard to differentiate desktop and mobile experiences and give mobile users more bang for their buck, with streamlined interfaces, NFC, GPS, ambient location and other functions.

2) Mobile advertising becomes more viable

Finding ways to squeeze traditional ads onto tiny mobile screens has been a significant headache for Facebook and other networks. But innovative solutions like Promoted Tweets and Sponsored Stories are offering an increasingly viable workaround. These “native ads” look just like user-generated content, apart from small disclaimers. By integrating directly into home streams, they offer a way for brands to reach clients on their own turf. It’s all part of the new “convergence” revolution, with ads and content fast becoming interchangeable.

3) International and niche networks boomGlobal Social Media Growth

While social media growth in North America has slowed dramatically, growth is just taking off other parts of the world. 2013 will see growth of 21.1 percent in Asia-Pacific (China, India and Indonesia); 23.3 percent in the Middle East and Africa; and 12.6 percent in Latin America. And many of those users will be flocking to localized networks you may not have heard of. Examples include China’s Twitter-like Sina Weibo, which doubled its base to 400 million users in just one year.

Closer to home, one area that will experience dramatic growth is niche networks, which offer deep, specific functionality overlooked by the social titans. Stay tuned to see who will follow in the footsteps of Instagram and Pinterest in 2013 – emerging from relative obscurity to capture huge market share.

For businesses that engage on social media, the bottom line is that social networks are multiplying rapidly. To stay on top and engage customers, a sophisticated social media management system (you know, like HootSuite), is essential.

4) Social media transcends marketing

Last year, McKinsey published a report saying that social technologies stand to unlock $1.3 trillion in business value. Even more shocking: most of those savings come from boosting office productivity.

In other words, social media isn’t a time-waster in the office – it’s a potential productivity tool. HR departments can use social to streamline the application process. Sales teams can identify clients and pursue leads. R&D can brainstorm in collaborative ways that are simply not possible via email. The key lies in next-generation internal social networks, where entire companies can interact and engage behind the firewall. Our own product, HootSuite Conversations, has emerged as a pioneer, allowing companies to free up expertise trapped in departmental silos.

Get a preview of HootSuite Conversations:

 5) Big data gets a lot more manageable

Social media and social campaigns have given brands and companies access to unprecedented volumes of information about their clients and stakeholders. The problem is we haven’t quite figured out how to harness all this information yet and turn it into actionable policy.

That, however, is changing. Already, innovators like Nestle are tapping into social data to boost customer sentiment, while GE is using the same kinds of information to speed up repairs to the electrical grid. In 2013, more and more companies will be able to make the most of social data as robust new software and analytical tools emerge. Most valuable will be the new wave of social media command centers – dedicated interfaces for tracking social stats in real time, everything from tweets and Likes to customer sentiment.

Nestle Social Data
Nestle is using social media listening and analytics to engage at scale in the market using its big data powered central command center. Image via ZDNet.

Each year the pace of social change accelerates, and 2013 will be no different. One thing that is certain is that social media will prove an increasingly central business tool, as companies find new and better ways to turn their social investment into bottom-line results.

For all of Holmes’ predictions on what 2013 holds for social media, check out the full article on Fast Company.

Written by

10 comments
Perry Gaetke
Perry Gaetke

I definitely agree with social media managers shifting to digital marketers. Social is pretty much baked into most digital marketing channels nowadays. It would be short sighted and risky for companies to only focus on 1 segment of the marketing mix.

Alfonso Curzi
Alfonso Curzi

I couldn't be more thrilled that you included Transmedia storytelling to this list of trends! I did most of my graduate research on the subject (bias) but I can see the possibilities for endless collaboration and connection between brands and customers. It's a proven way for audiences to feel included in the storyline and to get outside the idea that a story has to be told on one platform, one author, at a fixed moment in time. For me, social media marketing/content marketing, et al. is about effect storytelling, and I want to be empowered to use all digital tools at my disposal, I just hope that the community at large catches on to the idea. Thank you for sharing!

Rizky Longdong
Rizky Longdong

Too many social networks launch from 2011 until 2013 it's make user confuse to use one of them, but I think you're right now social networks mobile friendly get more user like facebook or twitter. And most important is speed of that's site cause too big site view make to big pulse too and it can make user leave that's site.

Marga Dumlao
Marga Dumlao

The impact of social media on marketing has become so huge that in fact, many have predicted that social media will become an integral part of "marketing" and will no longer be seen as anything separate. With everything made available on mobile, the biggest bet would be to make everything accessible. and easier for people to really go through. Despite this though some people still fail to see that social media marketing also takes planning.

Brad Smith
Brad Smith

I certainly agree that social media transcend marketing. Although I would not completely discount traditional marketing tools as part of a holistic marketing approach.

Mary Grace Viado
Mary Grace Viado

Since the birth of smart phones, the shift in user behavior accelerated quickly. Adhering to every consumers quests to fast, reliable and handy information any time and at all times have been spinning brands, digital marketers and every business round. The quick response to the need and the ability to foresee future needs is the name of the game to be successful for both business and every online marketing companies. High demand of social media usage oblige businesses' social media presence as well. Soon, social media will dictate online marketing's tempo.

Mark Stonham
Mark Stonham

Social Media is a channel supporting many processes.

Some are personal and 'social'. Some are commercial, such as advertising, recruiting, research, lead generation, customer support etc.

Identify your process, and then see if social media makes it better, faster, cheaper or all three.

Then you'll start to see a real 'return on investment', if you and your business execute the updated process effectively.

Where could your business benefit?

Mark.

Rick Noel
Rick Noel

Great points Ryan. Building on #4, social media is being used at an accelerated pace by business for providing more responsive and transparent customer service with a goal of customer satisfaction/retention. This use of social media is becoming more and more important to businesses, ranking just behind customer acquisition, which is still the primary driver for business to invest in social channels based on our experience. Thanks for sharing.

cindy rose
cindy rose

Interesting. I agree with the power of social media--healthcare space this is especially important has implications on patient safety & improving quality of care.