New Facebook Tools – Manage Facebook Fan Pages with Hootsuite

By Chris Trottier | 6 years ago | 81 Comments

“Integrating Facebook profiles with HootSuite has been amazing,” many of you have said, “But what about Facebook Pages?” Consider it done. Starting this week, you can integrate Facebook Pages with HootSuite.

Tools for Facebook

To add your Pages to HootSuite, go to Settings, select Social Networks, then click Add Social Network. You will notice an option indented underneath Facebook that says Pages. Click on this option, and you’ll go through the same steps you previously used to authenticate private Facebook profiles.

When you’re done, updating your Facebook Pages using HootSuite will be a breeze. Just select the appropriate Page and away you go! Schedule updates in advance, or post simutaneously to the profiles and social networks of your choice — Ping.fm, Facebook, LinkedIn, or Twitter.

Give it a try. We’re sure you’ll love it.

Still have questions? Visit us at http://feedback.hootsuite.com

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133 comments
Lauren
Lauren

Hi!


We're experiencing technical difficulty with getting our Facebook page synced with Hootsuite. We're currently operating the free trial of the Pro version. We've tried syncing a Facebook profile for one of our Page admins, but it isn't prompting us with any streams other than viewing what's happening on our FB Page - we have no way to moderate, edit, or schedule posts.


We also haven't been able to figure out how to allow permissions for Hootsuite to access our FB page, so perhaps this is the issue? Right now we're only being prompted to sync the profile of the personal account - we only want access to our company Page.


Thanks!


Hootsuite_Help_Desk
Hootsuite_Help_Desk moderator

@Lauren


Hi Lauren,


Thank you for reaching out, my name is Monika and I'm more than happy to help you.


So we can investigate and troubleshoot further with you, can you please reach out to us via either Facebook private message or via Twitter (@Hootsuite_Help).


Any of our agents will be happy to assist!


Regards,


Monika | Customer Advocate | hootsuite.com/help

Andrea
Andrea

Hi,

I am using the HootSuite Pro version and don't see a "Social Networks" link when I hover over the Settings icon. Am I missing something? I am trying to add a Facebook page to my HootSuite.


Thanks!

natalie
natalie

I'm having trouble adding the pages i manage to social networks...i followed the directions in this link but the pages part does not show up when i add my facebook page

Hootsuite_Help_Desk
Hootsuite_Help_Desk moderator

Hi @natalie ,


Thank you for reaching out to us here at Hootsuite and for your question!


To confirm, when you are connecting your Facebook to Hootsuite, you must accept all permission requests or your Facebook Page may not appear as an option to add to your Hootsuite.


At your convenience, could you please revoke access from Hootsuite to your Facebook with these steps:

https://help.hootsuite.com/hc/en-us/articles/204585410-Add-Remove-or-Revoke-Social-Networks-from-User-Profile#3


After doing this, please add your Facebook back to Hootsuite,  making sure to accept all permission requests, with these steps:

https://help.hootsuite.com/hc/en-us/articles/204585410-Add-Remove-or-Revoke-Social-Networks#1


If this does not seem to work for you, please reach out to us on Twitter for further support, @Hootsuite_Help 


Have a great day!


Taylor | Customer Advocate | https://hootsuite.com/help


benton6204
benton6204

Hi there, 

Can someone tell me please how to remove Hootsuite from my facebook page? I canceled my account.  Thank you.

Hootsuite_Help_Desk
Hootsuite_Help_Desk moderator

@benton6204 Hi there!


Thank you for reaching out to the Hootsuite Team via our Blog. My name is Gary and I'd be happy to assist with this. 


As the Facebook Page would have been added by a Facebook Profile that is an Admin of the Page, you can revoke Hootsuite access via the steps here: 


To revoke Hootsuite access to your Facebook account
  1. Log in to Facebook using: https://www.facebook.com/settings?tab=applications, hover your mouse over "Hootsuite", and then click Remove (X icon).
  2. Optional: Click to select Delete all your Hootsuite activity on Facebook. This may take a few minutes.
  3. Click Remove

I hope this helps! 


Kind regards, 


Gary | Customer Advocate | hootsuite.com/help 

Mitzi
Mitzi

I am trying to create a Hootsuite page for my organization, using the free version. It will allow me to add my personal Facebook page but not the "Page" for the organization. How can I fix this? Thank you!


Hootsuite_Help_Desk
Hootsuite_Help_Desk moderator

@Mitzi Hi there! Thanks for the post.

I can think of couple things that may be causing this...

1. Can you confirm that you have the correct permissions in the Hootsuite Organization? You'll need to be a Super Admin of the Organization.

2. Are you the Admin of the Facebook page that you're trying to add?

If you're still having any issues, please reach out to us at @Hootsuite_help so that we can further investigate.

Mika | Customer Advocate | hootsuite.com/help

Hootsuite_Help_Desk
Hootsuite_Help_Desk moderator

Hi Sergio,

Thanks for reaching out to us, my name is Camille from the Help Desk and I'd be happy to assist you in this matter! 

Free accounts will only allow a maximum of 3 social networks, if going beyond that limit - it would be recommended to upgrade to our Pro service, which allows up to 50 social networks. This could be the issue while you're not able to add more to your account. 

Though if you would like us to assist further with any questions, please reach out to us on Twitter, @Hootsuite_help or via Private Message on our Facebook Page, https://www.facebook.com/hootsuite or live chat via www.hootsuite.com

Best regards,

Camille | Customer Advocate | hootsuite.com/help

sergio estrada
sergio estrada

@Hootsuite_Help_Desk Hi there, having the same problem as the person above. Im the admin on the pages im trying to add and im the only member of the hootsuite free account. It lets me add my personal fb profile but not my pages, and i mage about 6 of them. Please help.

Anna
Anna

At first I didn't give permission to access my messages on my Facebook Page(s), but now I want to give permission; how/where can I make that change in Hootsuite?

It keeps telling me this:

(#279) Requires extended permission: 
read_page_mailboxes

I can't work out how to get help from the helpdesk online; can someone help fix this?

Thanks!!!

Hootsuite_Help_Desk
Hootsuite_Help_Desk moderator

Hi Anna,

Thanks for reaching out to us, my name is Camille from the Help Desk and I'd be happy to assist you in this matter! 

There could be a couple of things that's going on here:

a) You will need to Authenticate your Facebook account, which steps to do so are here: https://help.hootsuite.com/hc/en-us/articles/204596680-Add-Reconnect-or-Delete-Social-Networks

b) If you are posting to a Facebook Group, due to recent changes in Facebook's API you must identify as an Admin of that group on Facebook first and then Hootsuite will be able to gain access to the data pulled on your account.

We may want to go over this further with you, to reach us could you please reach out to us on Twitter, @Hootsuite_help or via Private Message on our Facebook Page, https://www.facebook.com/hootsuite. That way us owls, will be able to connect with you more directly!

Sincerely,

Camille | Customer Advocate | hootsuite.com/help

Kurt
Kurt

Hi there.

I've added a twitter page as well as a facebook profile to the free version of hootsuite. However, while the twitter page is fine, I want to manage the facebook page created through the profile on hootsuite but I don't want to manage the profile, since it was only created to manage pages. 


How can I effect that? 

Hootsuite_Help_Desk
Hootsuite_Help_Desk moderator

Hey @Kurt,

Thanks for reaching out to us, my name is Camille from the Help Desk and I'd be happy to assist you in this matter! 

The API connection between Hootsuite and Facebook requires all Pages to be added through a Facebook Profile that holds Admin status on the Page. This is to ensure all permissions are accepted for managing the Page through Hootsuite. 
After importing both your Facebook Profile and Page, you can remove your personal profile through the steps here: 

https://help.hootsuite.com/entries/21980037-Add-and-Remove-My-Social-Networks#remove-sn

Alternately, (with a Pro account) you can keep your Facebook Profile under 'My Social Networks' which will have it accessible to only your Hootsuite account. If you have established an Organization, your company Facebook Page can be added to teams there to allow for collaboration with any of your Hootsuite team members.

I hope this answers your inquiry, 

If we can assist further with any questions, please reach out to us on Twitter, @Hootsuite_help or via Private Message on our Facebook Page, https://www.facebook.com/hootsuite

Sincerely,

Camille | Customer Advocate | hootsuite.com/help

bsocial
bsocial

If I am an editor, and not an admin, for a Facebook page, is it possible to manage and post to that page via hootsuite? I am an "editor" for multiple business pages but they do not show up when "pages" is promted. Thanks for any help.

Hootsuite_Help_Desk
Hootsuite_Help_Desk moderator

@bsocial Hey there!

Thank you for reaching out to the Hootsuite Team. My name is Gary and I'd be happy to clarify. 

The Facebook API requires that any Facebook Pages are added by a Profile that holds Admin status on the Facebook Page. As such, you would need to be an Admin of any Pages you wish to add. 

I hope this helps clarify!

Kind regards, 

Gary | @HootSuite_Help | HootSuite Help Desk - http://ow.ly/dBnBz

Chaoschillin
Chaoschillin

So I added my own business page that I created as admin but when I schedule a post to it it shows as my personal profile name and not the business name. In Facebook I can simply select if I want to post to the business page with my personal name or the business page name. Will Hootsuite be able to post to the business page using the business page name? If not, no offense but this is pretty useless to me. In fact, most people posting to their business pages do so under their business page names and not their personal profile names so I hope this is a working feature.


Thanks.

Hootsuite_Help_Desk
Hootsuite_Help_Desk moderator

Hey @Chaoschillin,

Thanks for reaching out regarding this issue! 

To clarify, have you imported the Facebook Business Page in addition to your Facebook Profile. The API connection between Hootsuite and Facebook requires all Pages to be added through a Facebook Profile that holds Admin status on the Page. This is to ensure all permissions are accepted for managing the Page through Hootsuite. 

Once both have been imported to Hootsuite you will have the option to choose your Facebook Page or Profile to post to.

If you have any other questions please reach out to us on Twitter @Hootsuite_Help 

Best,

Jocelyne | Customer Advocate | hootsuite.com/help

Hootsuite_Help_Desk
Hootsuite_Help_Desk moderator

Hi Trish and @Chaoschillin,

Thanks for reaching out to us via our blog, my name is Camille from the Help Desk and I'd be happy to assist you in this matter!

Could you please reach out to us  on Twitter, @Hootsuite_help or via Private Message on our Facebook Page,https://www.facebook.com/hootsuite with your Hootsuite email so that we can investigate this issue further!

Thanks,

Camille | Customer Advocate | hootsuite.com/help

Trish
Trish

@Hootsuite_Help_Desk @Chaoschillin Is there a way to choose only to post to the company page and NOT the FB profile on the free version? 


I was able to connect my FB profile (has Admin rights to the Company page), but when I try to also select our company page (to get the green check mark), a pop up tells me that I have to upgrade to Pro to link it (I've already connected my company's Twitter and LinkedIn accounts).


When I deselect the FB profile (in order to select just the company page), HootSuite removes the entire profile.


Since you need a FB profile to manage a company page, shouldn't HootSuite consider a profile and a linked company page as ONE social network?

VanessaBarns
VanessaBarns

Hi I am using the free Hootsuite that allows you to have 3 social sites. 

I am using all 3, however I want to free a space to add another social site,my question is, if I  remove my personal profile facebook page (which i don't post to much) can I do this without losing my Mangaed facebook page that I have & use daily?

Hootsuite_Help_Desk
Hootsuite_Help_Desk moderator

Hey @VanessaBarns,

You're indeed correct that your Free Hootsuite subscription will only allow 3 social networks at a time. You can change these networks to your preferences at anytime without affecting the others. Ultimately if you wish to have more social networks - that would require upgrading to our Pro subscription!

Hope this answered your inquiry,

Camille | Customer Advocate | hootsuite.com/help

tim105
tim105

How do I see when someone has liked my Facebook page? and also commented or liked a post? 


Hootsuite_Help_Desk
Hootsuite_Help_Desk moderator

@tim105 Hi Tim,

The easiest way to monitor your Facebook Page for new likes would be to create an Analytics Report, such as the Facebook Insights Report. To view information about our Analytics Reports, please visit the page below: 

https://help.hootsuite.com/hc/en-us/articles/204585490-Analytics-Reports-Points-templates-and-modules

To see when someone has commented or liked one of your posts, please update your notification settings through the dashboard by going to Settings > Notifications.

If you have any other questions, please tweet us at @Hootsuite_Help or send us a Private Message on Facebook. From there, an agent will be able to create a HelpDesk ticket for you so that we can help further!

Kind Regards,

Stefanie | Customer Advocate | hootsuite.com/help

mytrackhouse
mytrackhouse

All of Facebook fan pages are showing up except the one I need! Lol. Frustrating too. I have administrative rights. It used to show up when I connected, but now it's not. What to do?

Two Guys Adventures
Two Guys Adventures

I just signed up for Hootsuite so I can be notified when someone tags my business page, Two Guys Adventures. I added my page once signed up, but I do not see where to see the said notifications? Also, will I be notified when someone tags the page??? 

Hootsuite_Help_Desk
Hootsuite_Help_Desk moderator

@Two Guys Adventures Hey there!


Thank you for reaching out to the Hootsuite Team via our Blog. My name is Gary and I'd be happy to clarify this further. 


Currently tagging for Facebook is not supported within Hootsuite. As such, no notifications would be provided. 


My apologies for any inconvenience caused by this. This is one of our most requested features and our Development Team is currently monitoring the Facebook API for ways that we can incorporate this. 


Thanks again for reaching out to us.


If we can assist further with any questions, please reach out to us on Twitter, @Hootsuite_help or via Private Message on our Facebook Page, https://www.facebook.com/hootsuite


Kind regards, 
Gary | @HootSuite_Help | HootSuite Help Desk - http://ow.ly/dBnBz

VWCAZ
VWCAZ

I am trying to manage a public figure page on Facebook. all our of fan pages come up at the import prompt but the public figure page never shows. They are all under the same account login and password.


Any help would be awesome!

Hootsuite_Help_Desk
Hootsuite_Help_Desk moderator

@VWCAZ Hey there, 


Thank you for reaching out to the Hootsuite Team via our Blog. My name is Gary and I'd be happy to assist with this. 


To clarify, the Public Figure Page should appear and be available to add in the same way as regular Facebook Pages. 


If you are running into issues with this, please reach out to us on Twitter, @Hootsuite_help or via Private Message on our Facebook Page, https://www.facebook.com/hootsuite. We would be happy to investigate and assist further with getting this Page added. 


Kind regards, 


Gary | @HootSuite_Help | HootSuite Help Desk - http://ow.ly/dBnBz


martell
martell

how do I edit my facebook page through hootsuite, I cant figure it out ; ( 


Hootsuite_Help_Desk
Hootsuite_Help_Desk moderator

@martell Hi there!


Thanks for reaching out to Hootsuite through our blog!


At this time, Page info for Facebook Pages must be adjusted natively at Facebook.com due to current API restrictions.


If you have any questions about this, please feel free to send us a tweet at @Hootsuite_help or send us a Private Message on Facebook and we'll be more than happy to assist further.


Thanks, Martell!


Best,

Christian | @Hootsuite_Help 

Pam Gross
Pam Gross

I am on a Pro plan and I don't get the option of the Pages selection under Facebook.


Hootsuite_Help_Desk
Hootsuite_Help_Desk moderator

@Pam Gross Hey Pam!


Thank you for reaching out to us via the Hootsuite Blog!


Facebook Pages must be added by a Facebook Profile that holds an Admin role over the Page. 


A Facebook Page can be added via the steps here: 


https://help.hootsuite.com/entries/21541845-Add-Social-Networks-from-Streams#fb


Step #7 is the key part as this is where the Facebook Page can be imported. If the Facebook Page is not visible during this step even though the Facebook Profile does have an Admin role over it, please reach out to us on Twitter, @Hootsuite_help or via Private Message on our Facebook Page, https://www.facebook.com/hootsuite and we would be happy to assist with investigating this further. 


Best regards, 


Gary | Customer Advocate | hootsuite.com/help


Anna
Anna

@Hootsuite_Help_Desk @Pam Gross The link you provided does not have a Step #7.  I am struggling with the same issue, not being able to add my company page.  Does my personal profile have to be associated since I am the admin on the company page?  And can other users on my Pro account get access to my personal profile if it has to be linked?

Hootsuite_Help_Desk
Hootsuite_Help_Desk moderator

Hi Anna, thank you for reaching out to us via the blog! 


To add your company's page, you would have to be granted permission from the main account that's managed by a Super Administrator or Team Admin within the organization. 

Here's a link that delves into organization and permissions: https://help.hootsuite.com/hc/en-us/articles/204598160-Quick-Start-Guide-Organizations

Should you need us to take a deeper look into the issue, we'd be glad to help! We can be reached via Twitter: @Hootsuite_Help, Facebook or chat via our page: hootsuite.com

Best,

Camille | Customer Advocate | hootsuite.com/help

kay101
kay101

How many pages can I manage from different facebook accounts on a single hootsuite account

Hootsuite_Help_Desk
Hootsuite_Help_Desk moderator

@kay101 Hi there!  Our Pro plans have the ability to manage up to 50 social profiles, with the option of adding an additional 50 more!  To add a Facebook Page, the personal profile that is an Admin of the Page must first be added to the Hootsuite dashboard (this can later be removed).  I hope this helps! 


Best,

Sharin | @Hootsuite_Help

PepeCabezas
PepeCabezas

Hi!

When i bulk schedule my post on Facebook they get posted but the images (owly links) don't get posted. You can only see the links but not the picture. Is there any way to solve that?

Hootsuite_Help_Desk
Hootsuite_Help_Desk moderator

@PepeCabezas Hi there!  Currently we don't support image preview for Bulk Uploading however there is a workaround that may be helpful for you!  I suggest to Bulk Upload your CSV, then go to Publisher>Scheduled Messages.  Selecting "Edit" and waiting for a preview to generate will Save your post with a preview!  I hope this helps. 


Best,

Sharin | @Hootsuite_Help | http://hootsuite.com/help

Hootsuite_Help_Desk
Hootsuite_Help_Desk moderator

@PepeCabezas Hi Pepe, are you able to Edit the message when going to Publisher>Scheduled Messages and then waiting for a Preview to generate?  This should then post with a preview to Facebook!  I hope this helps!


Best,

Sharin | @Hootsuite_Help | http://hootsuite.com/help

SRCB
SRCB

Can I post from Facebook page to another Facebook page?

Hootsuite_Help_Desk
Hootsuite_Help_Desk moderator

@SRCB Hi there,

Thank you for reaching out with your question.


My apologies, it is currently not possible to post to a Facebook Page from another Facebook Page. You must post messages to Facebook Pages from your Personal Profile.


I hope this information helps!


Warm regards,

Whitney | @Hootsuite_Help | http://hootsuite.com/help

ShawnThomasKennedy
ShawnThomasKennedy

Do I need to upgrade to be able to link my fan page or?


Thank you kindly!

Julia H
Julia H

Hi, the option for pages is not appearing when I try to add my business page as a social network on the free version.  I can see my personal profile and my groups, but not the page that I just created. Do I have to change something on the Facebook side?

Hootsuite_Help_Desk
Hootsuite_Help_Desk moderator

Hello Julia!


Please ensure that you are either an Admin or Editor to the Facebook Page in Facebook directly: https://www.facebook.com/notes/facebook-for-business/admin-permissions-and-page-post-scheduling/10150827964117217


When adding in your Facebook Page, please ensure that you are using the proper login credentials that have admin status to the Page and follow all of the steps listed in this article here: https://help.hootsuite.com/entries/21980037-Adding-and-Removing-My-Social-Networks#fb


Sometimes missing a step can result in a Page not populating properly. Should you see issues persist, please reach out to us by tweeting @Hootsuite_Help and we can assist further!


Best,


Paige @Hootsuite_Help - http://hootsuite.com/help

Hootsuite_Help_Desk
Hootsuite_Help_Desk moderator

Hi @Julia H !


Please ensure that you are either an Admin or Editor to the Facebook Page https://www.facebook.com/notes/facebook-for-business/admin-permissions-and-page-post-scheduling/10150827964117217


When adding in your Facebook Page, please ensure that you are using the proper login credentials that have admin status to the Page and follow all of the steps listed in this article here: https://help.hootsuite.com/entries/21980037-Adding-and-Removing-My-Social-Networks#fb


Sometimes missing a step can result in a Page not populating properly. Let us know how it goes from here and we can help further if the issue persists. Tweet us at @Hootsuite_Help!


Best,


Paige @Hootsuite_Help - http://hootsuite.com/help