Facebook Live Video: The Complete Guide to Live-Streaming for Business

By Kendall Walters

Social

“Broadcast to the largest audience in the world with the camera in your pocket.”

That’s the official tag line for Facebook Live video. For marketers, though, the real value is in its ability to boost reach and audience engagement.

In this guide we’ll teach you everything you need to know about how to make Facebook live work for your business.

Table of contents

Benefits of Facebook Live for marketers

Facebook Live features

How to use Facebook Live

10 tips for using Facebook Live

Facebook Live video ideas

Frequently asked questions about Facebook Live

Bonus: Download a free guide that teaches you how to turn Facebook traffic into sales in four simple steps using Hootsuite.

Benefits of Facebook Live for marketers

While video has always been popular online, the dominance of social media and the rise of mobile usage has all but ensured social video’s position as the reigning monarch of content.

Users continue to produce—and watch—more video than ever before. In fact, online video streaming will grow to more than 80 percent of all consumer internet traffic by 2020, according to predictions from tech company Cisco.

Even back in 2015 adults in the U.S. were watching an average of one hour and 16 minutes of video on digital devices every day (out of 5.5 total hours spent watching video content), according to eMarketer—up significantly from only 21 minutes watching video on digital devices in 2011.

Beyond the popularity of social video in general, Facebook Live brings with it specific benefits.

Helps drive engagement

People comment 10 times more on Facebook Live videos than on regular videos, according to the network. Meanwhile, the average time people spend watching Live videos is more than three times longer than video that isn’t live.

Offers a great experience for the user

Facebook Live is fast.

For the final 2016 presidential debate, a study by media streaming service provider Wowza found that Facebook’s live stream had the lowest latency, beating out satellite and cable for some viewers and delivering its stream at an average 13-second delay (as low as seven seconds for some viewers).

Boosts organic reach

Texas woman Candace Payne currently holds the record for most-watched Facebook Live video. The clip, which features Payne wearing a Chewbacca mask and laughing, has been watched more than 160 million times. It was one of the fastest growing viral videos in history, hitting 100 million views in only three days.

And of course, when it comes to that most critical of Facebook marketing elements—organic reach—live video can be a huge help.

Facebook considers Live video a distinct content type from other video shared on the platform. This distinction is important for brands because it means that the Facebook algorithm treats native video and Live video differently, with Live videos more likely to appear higher in News Feed while they’re live.

After the broadcast, the video can still be discovered and viewed, but once it’s no longer live, Facebook will treat it like any other video.

Facebook Live video also has its own notification system. When someone goes Live, people who frequently engage with or have recently interacted with a person or Page going Live may receive a notification.

This gives greater prominence to Live videos and helps keep brands who broadcast top-of-mind.

And let’s not forget expectations for Live video. While viewers expect social video to be polished, audiences often enjoy the opposite in Live video. Production value tends to be less professional and more raw, which many viewers perceive as more authentic, a trait that an increasing number of consumers are looking for in brands.

In other words, there are plenty of good reasons to give Facebook Live video a try.

Facebook Live features

Not only does Facebook Live give brands access to an immense audience—potentially the entirety of Facebook, which currently boasts 1.32 daily active users—it also offers a range of features.

Notifications

Because Facebook Live is considered a distinct content type (and one that Facebook is actively encouraging), it has its own notification system. By default, users’ Live video notifications are set to ‘on’.

The network explained that when someone goes Live: “People who frequently engage with or have recently interacted with a person or Page going Live may receive a notification.”

If a user is particularly interested in Live video from a particular broadcaster, they can choose to subscribe, which means they’ll be notified any time that broadcaster goes Live.

Invite friends

When a user is watching a broadcast, they can choose to send an invitation to a friend to watch with them. This option is available from within the Live video. To send an invite, simply tap on the invite icon and select the friend you’d like to invite. That person will receive a push notification.

Image via Facebook.

Maps

For users interested in discovering new content, there’s the Facebook Live Map, which is available on desktop. Facebook users in more than 60 countries have the ability to begin a live broadcast, so the Facebook Live Map provides a way for people to discover those videos more easily.

Image via Facebook.

The map displays all live broadcasts currently happening around the world, each one represented by a blue dot, with larger dots indicating more popular broadcasts. Hovering over a dot pulls up a preview of the stream, including a counter showing how many people are currently watching it, and a timer showing how long the broadcast has been playing. Users can choose to zoom in to explore broadcasts in more specific areas.

Image via Facebook Live Map.

Additionally, a panel to on the left side of the screen features a list of the most popular current live broadcasts. As with the dots, hovering over one shows both where the broadcast originated and where people are streaming it from.

Image via Facebook Live Map.

Live Reactions

Facebook users can, of course, react to any post on the platform using the six emoji-like Reactions to highlight their response. But Facebook Live takes things one step further by allowing a broadcast’s audience to react to the video stream in real-time, with Reactions appearing on the video itself as they’re clicked by the audience.

Image via Facebook.

Filters

Broadcasters have the option to add a filter to their live stream. There are five options to choose from. While Facebook announced on April 6, 2016—the same day they introduced filters—that they would soon add the ability for broadcasters to draw or doodle on their video while live, this feature is not yet available.

Image via Facebook.

How to add a filter to live video

  1. Begin recording a broadcast
  2. Tap the magic wand icon
  3. Scroll left to view all filter options
  4. Tap a filter to select it

It’s important to note that you will be live while selecting a filter.

Masks

In addition to filters, broadcasters can now also experiment with Snapchat-like masks during their live-stream. Introduced on October 27, 2016, masks are available on iOS to broadcasters in the U.S., U.K., and New Zealand.

Image via Facebook.

How to use a mask in Live video

  1. Tap the Live video icon to begin recording a broadcast
  2. Once live, tap the magic wand icon
  3. Select the masks icon in the creative tools tray at the bottom of the screen
  4. Scroll through the options and tap on masks to have them automatically appear on your face
  5. To remove the mask, scroll to the far left and tap the no mask option

It’s important to note that you will be live while selecting a mask.

Facebook Live API

The Facebook Live API allows broadcasters to “seamlessly incorporate Live into their existing broadcast setup.” This means that publishers who have more sophisticated equipment have the option to broadcast from a professional camera and audio setup rather than streaming Live video from a mobile device.

The Live API also enables features like camera switching, instant replay, on-screen graphics, and special effects. Using the API, publishers also have the ability to stream other sources, like games or screencasts.

For example, video game company Blizzard Entertainment used the Live API to enable gamers to live-stream their gameplay directly to Facebook from within the game.

Continuous Live streaming

Through the Facebook Live API, it’s possible to broadcast continuous live video. This is a tad more complex to set up than the average Live video broadcast, but offers a great option for users who may want to showcase a constant Live feed, such as a museum or zoo.

Schedule Live broadcasts

Using the Facebook Live API, publishers can schedule Live broadcasts in order to build up an audience before they begin streaming. When a publisher schedules a Live video, an announcement will be posted to News Feed letting their fans know the broadcast is coming.

Image via Facebook.

Users who see the post can choose to receive a one-time notification that will remind them shortly before the broadcast begins. Fans can then join a pre-broadcast lobby where they can connect and interact with other viewers before the Live video starts.

Image via Facebook.

Publishers can schedule Live broadcasts up to one week in advance and audiences can join a lobby three minutes prior to the start of the broadcast. Another bonus? Once publishers have scheduled a Live video, they’re able to share a link to the broadcast or embed it in other places, such as websites or blogs.

Facebook announced scheduling and lobby functionality on October 18, 2016. It was made available to Verified Pages later that week and Facebook said they planned to open it up to all Pages in the following weeks.

Ability to share in a group or event

Facebook Live video can be broadcast from a Facebook profile and Pages. It can also be shared directly in a Facebook group or event, giving users plenty of live-streaming options.

Metrics

For Pages, Facebook offers several different metrics to measure the success of their live video broadcasts.

In addition to the metrics available for video through Facebook Insights—video views, 30-second views, top videos, demographic breakdown of minutes viewed, viewer engagement, and more—Facebook provides two Live video-specific metrics:

Peak concurrent viewers

The highest number of viewers who were watching the video while it was live.

Viewers during live broadcast

A visual representation of the number of viewers during each moment of the live broadcast.


How to use Facebook Live

Live broadcasts can be identified by the red icon in the top left-hand corner of the video. The word “Live” will be written next to the icon, along with the number of current viewers.

How to start a Facebook Live broadcast:

  1. Tap on Update Status
  2. Select the Live Video icon
  3. Write a description
  4. Choose the audience you’d like to share with
  5. Go live

During the broadcast, you’ll see the number of live viewers, the names of any friends who are tuning in, and a real-time stream of comments. Once you’ve ended your broadcast, the post will save to your Timeline like any video.

Image via Facebook.

Live broadcasts can be up to 90 minutes long.

How to schedule a Facebook Live broadcast

  1. On your Page, go to Publishing Tools
  2. Select Video Library and then Live
  3. Copy stream credentials, such as stream key and server URL
  4. Write your announcement post
  5. Finalize your scheduled Live broadcast
  6. Click Schedule
Image via Facebook.

For more information and detailed step-by-step instructions, check out Facebook’s guide to scheduling a Live video.

Where to find Facebook Live broadcasts to watch

There are several ways to discover Facebook Live videos. The simplest is, of course, clicking on one in your News Feed. If there’s a particular broadcaster you enjoy, you can tap the Follow button while watching one of their videos to receive a notification next time they go live.

Image via Facebook.

You can also choose to receive notifications from Pages you follow. By default, this setting is set to on.

How to turn notifications on or off

  1. Click the drop-down arrow in the upper right-hand corner of the screen
  2. Select Settings
  3. Click Notifications on the left-hand side of the screen
  4. Click On Facebook
  5. Scroll down to Live videos, then choose your desired setting from the three options in the dropdown: On, Suggestions off, and All off
Image via Facebook.


Another way to find live broadcasts to watch is via the Facebook Live Map, which displays all Live broadcasts currently happening around the world.

10 tips for using Facebook Live

1. Plan your broadcast

Broadcasting live, by its very nature, means you can’t plan precisely what’s going to happen. But that doesn’t mean you should just wing it. Like any type of content online, Facebook Live broadcasts should have a purpose.

Before you begin streaming, ensure that you’ve taken some time to think about what your broadcast’s about, what you want to say (or do) in it, and why it makes sense as a Live stream as opposed to some other format of content.

2. Let people know when you’re going to broadcast

You wouldn’t hold a party and not invite anyone, would you? Your Facebook Live broadcast is like any other event: if you want anyone to show up, you’ve got to let them know it’s happening.

Hotel company Outrigger Resorts does an excellent job of this, creating 10 to 15 second long mini-trailers for their Live videos, which they share in advance of their broadcasts.

Obviously you’ll want to post about your upcoming broadcast on Facebook, where you can encourage people to subscribe to your Live videos. But you can also promote your stream on your other social channels. Just make sure you’re clear about where and when people can tune in!

The Facebook Live API makes this even easier by giving publishers the option to schedule broadcasts and share a link to their stream ahead of time.

3. Make sure you have a strong connection

It’s important to make sure you have a strong signal before you begin broadcasting. While WiFi is ideal, if it’s unavailable, a 4G connection works well.

For best results, check your internet speed prior to beginning your broadcast using the Speedtest app, available in the App Store and Google Play.

4. Write a compelling description before going live

Your description tells people what your video is about. A good one captures the audience’s attention and a bad one—or worse, none at all—makes it all the more likely they’ll keep on scrolling.

Use your description to tell a story. Give context about what your broadcast is about and be sure to make it clear why people would want to watch.

5. Tag your location

Add your location to your Live video so it shows up on the Facebook Live Map and gives you a greater chance of having it discovered by new viewers.

6. Ask viewers to follow you

Getting audience members to subscribe to your Live videos is the simplest way to ensure future viewers, because subscribers receive notifications every time you go Live. While broadcasting, take a second to let viewers know about the feature and tell them how they can subscribe to your videos.

7. Respond to comments

As with any kind of social content, engagement is key on Facebook Live video. Facebook recommends saying hello to commenters by name, then responding to their comments.

8. Broadcast for longer periods of time

The longer you continue your broadcast, the more time people have to discover your stream, watch it, and invite their friends to join in.

Facebook recommends going Live for at least 10 minutes. The maximum time limit for a broadcast is 90 minutes, so beyond that, the length is up to you.

9. Show exclusively Live content

While it’s possible using the Facebook Live API to insert previously recorded video into your live stream, Facebook recommends showing exclusively live content during Live videos.

10. Be creative


The more often you go Live, the more likely you are to stay top-of-mind. Try out different types of broadcasts to see what resonates with your audience. And don’t be afraid to get creative with your stream.

Facebook Live video ideas

Facebook suggests a number of different ways to use Live. These are a few of the ones that are most relevant for brands.

1. Hot topics

When something’s on everyone’s minds, it can be worthwhile for your brand to dive into the conversation. Though, as with any kind of trendjacking—whether it’s the holidays or the latest craze—it’s crucial to only hop on board if what you have to say is relevant and useful.

At the height of back-to-school season in August 2016, Target took to Facebook Live to chat about dorm room style.

The moderator read out questions from commenters, which were then displayed on the screen. The panel of college stylists dished out advice and discussed solutions. The stream has accumulated more than 38,000 views since its debut.

2. Interviews and Q&As

The interactive nature of Facebook Live means the platform was practically made for Q&As.

All brands need to try out this format is a host, a willing and interesting guest, and a mobile phone or camera to broadcast with. The audience can join in and ask questions in the comments, making the experience interactive.

Harry Potter prequel film Fantastic Beasts and Where to Find Them took to Facebook Live in October 2016 for a Global Fan Event. The Page streamed exclusive footage from the upcoming film alongside a Q&A with members of the cast.

It received more than 1.3 million views.

3. Breaking news

If you’re a journalist, publisher, or other media organization, then you already know when and how to live-stream breaking news. But for brands, it’s a little different.

Southwest Airlines used Facebook Live during winter storm Jonas to give a look behind-the-scenes at Operations Control, showing how they were coping with the weather and explaining what they were doing to help passengers whose travel plans were disrupted.

The notable thing about this stream is how Southwest approached the management of a PR crisis on social media by focusing on transparency and customer service. The video has accrued more than 89,000 views and over 2,700 likes.

4. Performances and live events

Whether it’s a conference or concert, Facebook Live is a good home for events. It opens up the experience to a wider audience, broadening the scope of your event.

In July 2016, Target live-streamed the launch party for their new children’s clothing line Cat & Jack. The broadcast was hosted by Zanna Roberts Rassi, senior fashion editor of Marie Claire and NBC Today show fashion contributor.

The stream racked up over 1.2 million views.

5. Behind-the-scenes

Behind-the-scenes content is popular on a number of social channels, particularly when it comes to social video. Facebook Live takes things one step further by giving the audience the opportunity to interact, ask questions, and influence the direction of the broadcast in real-time.

One brand that made good use of the Live format was the Smithsonian, broadcasting a series of six videos, each hosted by a different museum. The broadcasts explored various exhibits within the National Museum of African American History and Culture before its public opening.

Another brand that does a good job of behind-the-scenes content is Callaway Golf. In June 2016, the brand broadcast an exclusive tour of golf legend Arnold Palmer’s home, led by the golfer’s longtime friend Doc.

What sets Callaway’s livestream apart was the camera operator’s efforts to engage viewers throughout the stream. Around the five minute mark, he thanks the audience for tuning in and puts out a call for questions or requests for what the audience would like to see. Later on, about 20 minutes in, he reintroduces Doc and his relationship to Palmer for viewers who had just tuned in.

6. Demo

Live can be a great way to show off your products and how to use them.

Martha Stewart was one of the earliest adopters of Facebook Live, gaining access to the feature a month before most celebrities. She’s shown that demo-style videos—whether they’re cooking shows or a stream on how to properly iron a shirt—work well on the platform.

The broadcasts regularly rack up more than 150,000 views. As Business Insider noted, that’s more eyeballs than some episodes of “The Martha Stewart Show” after its move to the Hallmark Channel.

A recent stream, featuring actor Jesse Tyler Ferguson, in which Stewart demonstrates how to make a rhubarb-strawberry lattice pie, accumulated nearly 20,000 interactions, setting a new record for Stewart’s Facebook Page.

Her success on the platform recently prompted Adweek to proclaim that she’s “conquered Facebook Live.”

7. Announcements and campaign launches

Going Live for a big announcement or the launch of a campaign can be a good way to build anticipation for whatever it is you plan to tell your audience. Be sure to tease the live-stream in advance and let fans know to tune in for some big news.

Dunkin’ Donuts became one of the earliest brands to try out Facebook Live when they broadcast a behind-the-scenes look into their kitchen for a Valentine’s Day promotion in February 2016. The stream featured the team preparing a cake made from heart-shaped donuts and introduced a contest.

Dunkin’ Donuts’ social media manager, Melanie Cohn, told Marketing Land that the session racked up 21,000 viewers in only 13 minutes. She said the company saw one of their highest average view times ever on their Live video as compared to pre-recorded video.

8. Series

If you have an engaged audience and it fits your marketing goals, one option to consider is creating a T.V. show-style broadcast that you run on a regular basis.

Benefit Cosmetics has done this with their series Tipsy Tricks with Benefit. Tipsy Tricks is a weekly live show featuring a host and a guest chatting about beauty topics (often chosen by the audience), sharing advice, demonstrating products and techniques, and answering viewer questions. And, of course, drinking wine. (This is still the internet, after all.)

The show debuted in March 2016 and the first two streams accrued 42,000 and 59,000 live viewers respectively, with an average of 2,000 people tuning in at any given time, according to Digiday. A September 2016 episode featuring special guest and brow expert Jared Bailey racked up more than 189,000 views.

Claudia Allwood, Benefit’s senior director of U.S. digital marketing, explained the appeal to Internet Retailer: “Our Live videos are a great way to showcase our brand and to educate our consumers.”

“It is utility-meets-fun-meets-GF banter. We have a talk-show vibe, but we’re talking to you, not at you,” she told Digiday

Another brand that’s gone the show-route is Outrigger Resorts. The tourism brand streams an #AlohaFridayLive broadcast every Friday, taking viewers to a different resort in the chain, showing off the locales, introducing them to employees, and answering audience questions.

Frequently asked questions about Facebook Live

How do you broadcast live video on Facebook?

To start a live broadcast on Facebook:

  1. Tap on Update Status
  2. Select the Live Video icon
  3. Write a description
  4. Choose the audience you’d like to share with
  5. Go live

How do I get Facebook Live?

Facebook Live video is available to all Pages and profiles on Facebook for iOS, Android, and the Facebook Mentions app. Additionally, Facebook Live broadcasts can be streamed in Facebook groups and events.

How long does a Facebook Live video last?

Facebook Live broadcasts can last up to 90 minutes.

What is going live on Facebook?

Going live on Facebook means beginning a live broadcast that can be viewed by Facebook users around the world.

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