Hey Owls,
My compliments for this ‘musthave’ new killer app! I was waiting for these possibilities for a long time, since I never had an overview of my scheduled messages. Hootsuite rules.
Keep up the owly works,
Kind regards from the Netherlands.
Ron

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This looks so great. Hootsuite rocks. Seriously useful tools – keep it up, every update improves the way we do business hugely!

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The tool is broken, can you please fix it?

I had a lot of schedule events and now everything is gone and I can’t schedule anything for the future (it shows it is scheduled but it won’t sent and if I refresh the page it will be gone). I do appreciate the new feature but you can’t break the original feature, this needs to be tested before publishing.

I am really upset right now.

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Dave Olson Reply:
June 17th, 2011 at 6:45 pm

Thanks for chiming in MS. We’ve made some fixes. Let us know if still having problems.

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Whats Happening with your Scheduled Tweets – None of the accounts are sending out tweets…. Anyone got an answer to this? Shoddy work Hootsuite..especially when we have to pay for your service! Sort it out

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Dave Olson Reply:
June 17th, 2011 at 6:45 pm

We’ve sorted it out. Let us know if still have problems.

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Justin Reply:
June 19th, 2011 at 9:15 pm

Sending bulk messages feature is still broken for me… So far Publisher is hurting more than helping…

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Dave Olson Reply:
June 21st, 2011 at 4:00 pm

We’ve made some fixes – are you still having problems? If so, please visit help.hootsuite.com

I wish you had sent an email warning users of this change, because it wiped out my scheduled post for today. I don’t know if I like this new system, but I’ll give it a chance.

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Dave Olson Reply:
June 17th, 2011 at 6:45 pm

Thanks for the note about our messaging and hope you enjoy the Publisher after giving it a chance.

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The new “publisher” function is not very helpful in my situation — in fact, it complicates posting by requiring me to go back and forth between two pages (“publisher” and “streams”).

It would be nice to have a “classic view” option for those of us who preferred the previous approach, i.e., having pending tweets appear in a stream tab.

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Dave Olson Reply:
June 17th, 2011 at 6:44 pm

Thanks for your opinion Joseph – we’re listening.

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So sorry you’ve done away with the easy-to-monitor “Pending Tweets” stream. This new design is inconvenient, requires more clicks, harder to see. Please go back.

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Dave Olson Reply:
June 17th, 2011 at 6:43 pm

Thanks for your opinion Ron. We’re listening and considering options.

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WISH LIST: The new Limited Profiles feature is fantastic, I hope you’ll consider rolling it down to Pro users as well! There are many small businesses, nonprofits and community groups who would truly benefit from this feature as they start their social media programs with volunteers, summer students and/or interns – but the Enterprise package is beyond their needs and their budget.

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Dave Olson Reply:
June 17th, 2011 at 6:43 pm

Thanks for your comment Amy – we’ll think about this.

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Much better. thanks

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Great update! Thank you so much for this little treat! Scheduling updates just got a bit easier.

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Is there a way to retain the old Pending columns/views vs using the new Publisher tools?

It’s difficult to determine which pending message is for which network in the new format – there’s no channel logo delineation in the List view by message and no logo at all in the calendar view.

I like being able to look at all channels for a particular org at the same time, which worked well using columns, but not so well in new view.

Same goes for calendar views — daily/weekly require scrolling vs at a glance, and monthly seems handy, but no way to tell which scheduled messages are FB vs Twitter vs LI or other channel.

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Dave Olson Reply:
June 17th, 2011 at 6:42 pm

Thanks for your opinion Steve (and comments via Twitter). We’re working on it.

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I think the new publisher is going to be fantastic, once we’re all used to it. BUT…there was an advantage to having the pending as a stream for easy viewing of what needed to be scheduled compared to what already was.

Is there a way to make that easier to do?

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Dave Olson Reply:
June 17th, 2011 at 6:40 pm

We’ll work on that Karen. Thanks for your comment.

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The Publisher view is a nice addition. But I hope you’re making using it optional, and will respect how individual users prefer to work. I see this checkbox in my regular view that says “Remove all existing Pending Streams” and I can’t get it to go away. I want to keep my Pending Streams; for me it’s more convenient to see pending tweets alongside my other streams.

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Dave Olson Reply:
June 17th, 2011 at 6:40 pm

We hear ya EG.

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First up I dislike the new Scheduling Publisher with a passion.
As a paid subscriber using multiple accounts why can I not be given the option to use the ‘upgrade’ or continue to use the Pending Stream as before?

Also why after using Publisher must I return to the Home page ie my first account and I then have to click again to another account.

As a multiple account user it was more convenient to see all mentions/dm’s/sent/pending etc at the same time on one screen now I cannot.

I previously had all my facebook pending accounts on one stream which I can no longer do!

The changes appear to be useful and attractive for single account users but not for multiple account users.
I look forward to your response.
Kevin Marston

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Dave Olson Reply:
June 17th, 2011 at 6:40 pm

Thanks for offering your opinion Kevin. We gathering feedback from all channels to provide an favorable option.

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Kevin Marston Reply:
June 22nd, 2011 at 12:18 am

Thanks for checking on what users are saying. Fingers crossed the Pending Stream, or something similar, will appear back soon.

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Will Fertman Reply:
June 18th, 2011 at 5:35 pm

Actually, as a small shop with one FB and Twitter stream, the new changes aren’t that useful to me at all. The changes seem to be oriented towards major media who use a lot of interns to feed their streams and want to be constantly vetting content, but who aren’t too concerned about their interactivity.

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Dave Olson Reply:
June 21st, 2011 at 3:59 pm

Gotcha Will, as mentioned by email, we have something in the works which should please you.

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Is it possible to make the Publisher tool a column in my Stream? I really liked having all my columns — including Pending Tweets — lined up for easy viewing and managing.

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This is awesome – it’s exactly what I’d have designed if I had the time. The calendar views are so much more helpful than a list of pending tweets. The visual layout is intuitive and easy. What a big improvement! Why would I ever log in to Twitter directly again?

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Dave Olson Reply:
June 17th, 2011 at 6:37 pm

Thanks Dave!

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can you not schedule posting of images on Hootsuite?

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The new Publisher with no option to keep the Pending stream is truly messing up our workflows and from what we are reading all over the net is certainly nto a positive move. While this might be nice for some people it takes away from the dashboard and makes it virtually impossible to manage the dozens of Clients that we do. Whatever with the new Publisher but bring back the streams or we will have to look for another tool which we really would rather not do.

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Dave Olson Reply:
June 17th, 2011 at 6:37 pm

Thanks Taylor – we’re listening to all comments on all channels and working to find solutions which fit everyone. The Publisher tool was specifically designed for clients managing many accounts but we understand your concerns.

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This seems like it might be helpful for some, but by and large the response to losing the pending posts column had been hugely negative. Why take it away? Let us have both. It breaks workflow terribly to have to load a separate page, be unable to test links by clicking on them, etc. I’ve moved to Seesmic until the column is restored.

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Dave Olson Reply:
June 17th, 2011 at 6:36 pm

Thanks for sharing your thoughts Robert.

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Please give people the option to decide if they want pending streams or not. I don’t understand why it has to be one way or another – if you want to be the best dashboard service, give people more flexibility and control rather than taking features away.

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Dave Olson Reply:
June 17th, 2011 at 6:36 pm

Thanks for chiming in Heather. We’re listening.

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really like the old “style” much better… how bout a choice?
maybe we can work into the new one, but the old one works best for our company-

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Dave Olson Reply:
June 17th, 2011 at 6:35 pm

Thanks for your opinion. We’re working on refinements.

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Awesomeness

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Where I am sure there is good new functionality, I like how I can easily scroll over to my pending column to see what I have scheduled. I am extremely frustrated to not have this ability now!!!! I hope I am just not seeing how I can have both.

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Dave Olson Reply:
June 17th, 2011 at 6:35 pm

Thanks for sharing Cindy – we’re paying attention to the comments and working in a strategy to make everyone happy.

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Hey… scheduling via Hootlet doesn’t appear to be working with your new Publisher. Really like the Hootlet functionality. In fact, it’s the main reason I’m using Hootsuite rather than that other deck thing.

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Dave Olson Reply:
June 17th, 2011 at 6:31 pm

Thanks Ron. We’ll check on that.

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Is there some way I can have pending tweets column and click to new Publisher if needs be. Going back and forth from dashboard to Publisher to dashboard to publisher is not time efficient. Thanks

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Dave Olson Reply:
June 17th, 2011 at 6:31 pm

Thanks for feedback – we’re listening.

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Dear Hootsuite,

I’ve been a long time fan, and happily paying customer since you rolled out your subscription model.

Your new publisher is a great tool, HOWEVER it is NOT a replacement for a pending stream!
It would be a great ADDITION, and great TOOL, but NOT a substitute ! ! !

It makes NO sense to take away the pending stream, now if I want to see what is coming up and/or make edits, instead of all of that info being right there, where my open browser window sits (literally ALL day) I will have to leave that page, and go to another page where I will also NOT be able to see my sent, mentions, DM’s, etc. My “Main Hub”.

What on earth were you thinking?

I’ve seen the endless stream of unhappy customers like myself going at you.

We will see if you listen or not.
There can NOT be one good reason to remove the pending stream… EXCEPT
for who ever came up with the Publisher concept deciding that their idea is
more important than what your customers want.

Why can you not have both???

If you don’t have the pending stream back within the week.
I would kindly like instructions on how to cancel my account.

Sincerely,

Your Future Former Customer – @TonyMichael

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Dave Olson Reply:
June 17th, 2011 at 6:31 pm

Thanks for your comment Tony – we’re listening and working on ways to refine the tools.

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Bring back the pending messages column!!!

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Dave Olson Reply:
June 17th, 2011 at 6:30 pm

Thanks for your input.

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The new publisher seems great but it has one big flaw. The limit of 100 messages per SM network.

This has probably been done to stop spammers but it is a bad idea for the following reasons.

We run about 5 – 10 separate campaigns targetting our audience on twitter. These include music, books, specific event information. All of these we know up to a year ahead how and when we are going to do them. So we can use the bulk upload to fire and forget them. That then enables us to spend our SM time engaging with customers and their individual responses to these campaigns. This is one of the reasons why @beyondt2 has a klout of 64.

We currently have something over 1000 tweets queued on the system and now need to spend the 5 – 6 seconds required to delete each one, abandon a years campaign planning and then have the added complexity of spending time each day of managing multiple campaigns.

It would be great if there can be some dispensation on this

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Dave Olson Reply:
June 17th, 2011 at 6:30 pm

We’ll look into this.

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Khang Tran Reply:
June 18th, 2011 at 9:18 am

We have the same problem with the new 100 pre-scheduled tweet limit, too. The new Publisher design is easy to the eyes. But as a business user, our core need is the flexibility in scheduling large amount of messages ahead of time when we need to. We plan out our social media updates as many as 6 months in advance. We don’t mind having a cap on the number of pre-scheduled tweets, but it should be at least 1000, not 100.

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Dave Olson Reply:
June 21st, 2011 at 3:58 pm

We’re working on a middle ground solution for you.

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I miss the pending tweets columns, but can live without them if I must. What I cannot live without is a clear message for each stream indicating where there are unsent messages. Can the calendar views be updated to show postings in red indicating a posting did not go out? that would be great.

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Dave Olson Reply:
June 17th, 2011 at 6:29 pm

We’ve made a few tune-ups and will continue to refine the tool.

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BRILLIANT!!!

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would it import or sync with ical? outlook? that would be amazing!

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Dave Olson Reply:
June 17th, 2011 at 6:29 pm

Interesting idea! Consider adding to the Feature Request Channel at: http://feedback.hootsuite.com

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The Publisher view is a nice addition. But I hope you’re making using it optional, and will respect how individual users prefer to work. I see this checkbox in my regular view that says “Remove all existing Pending Streams” and I can’t get it to go away. I want to keep my Pending Streams; for me it’s more convenient to see pending tweets alongside my other streams.

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Dave Olson Reply:
June 17th, 2011 at 6:28 pm

We hear you and are exploring way to offer different ways to schedule messages.

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I also agree with Jennifer.

In addition, the list view for pending posts is not working for us. Any recommendations? I can only view it in the calendar format.

Adrienne

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Thank You Hootsuite, it has been fixed today… I love the new look.

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Dave Olson Reply:
June 17th, 2011 at 6:27 pm

Glad to hear.

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Our team is REALLY not liking the new user interface for Publisher. I schedule a tweet and the home screen says “you have no pending tweets” so I schedule again and then it posts twice. Please give us an option to have the old way. This new tool is clunky and not user friendly.

Thanks,
Dina Light-McNeely
EVP Digital Strategy Rosie Pope Maternity

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Dave Olson Reply:
June 17th, 2011 at 6:26 pm

Thanks for your feedback. We are exploring options to make (mostly) everyone happy.

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It’s broken, it’s fixed, it’s broken, it’s fixed, it’s broken again….

Never seen such a buggy beta – please switch back to the old scheduler so people can resume their business tweeting while you fix everything that’s broken!

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Keep up the good work
very impressive

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We are working on refinements and just pushed out some bug fixes. Please let us know if you are still having problems.

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Our pardons Jeff. We’ve pushed out some refinements and are back on track.

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We’re a paid user of Hootsuite, and a new customer, too. Originally we signed up for your service because of your original bulk scheduling function. We schedule our Social Media campaign 6 months in advance, and Hootsuite had the capability to handle what we need. With your new Publisher, the 100 scheduled tweet limit is not going to work for us. We don’t mind paying for what we need, but with this new Publisher, Hootsuite no longer meets what we need. The new design is great, we love the new design. It’s easy to navigate. However, as a small business, our core need is the ability to schedule large amount of messages ahead of time. We are seriously evaluating other competing tweet-scheduling services that cost many times what we’re paying you.

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Dave Olson Reply:
June 21st, 2011 at 3:58 pm

We have a fix coming for this.

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So does this feature remove the need for the pending posts column? I’ve noticed things showing in my scheduled section as shown here on the calendar but not in the pending column. Also, I’ve noticed that I don’t have the option for unlimited scheduling – it’s limiting me to 100 tweets scheduled at a time. Do I have to pay 14k for the enterprise just to have unlimited scheduling now?

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Dave Olson Reply:
June 21st, 2011 at 3:59 pm

Stay tuned for an update which will answer both your concerns.

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Please fix bulk scheduling feature… this is causing problems

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Dave Olson Reply:
June 21st, 2011 at 4:00 pm

What sort of problems are you having? Did you submit a ticket at help.hootsuite.com?

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over the weekend, i scheduled a half a month of individual daily tweets & FB posts yesterday (not csv uploading as i have the free acct)…the one post scheduled for today went out, but i see NONE of my hard work showing up in the publisher “scheduled messages” section, nor are
they in my individual pending post streams…i don’t even get a continuously spinning arrow, which might indicate my posts are just not loading on the screen properly.

HELP PLEASE!!

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erin p Reply:
June 20th, 2011 at 7:39 am

i think i might have figured this out – i have to have selected a specific profile (FB page, twitter, etc.) in order to see the scheduled posts. is there not a way to see all scheduled posts across all social networks simultaneously? i would think it wouldn’t be hard to simply designate a specific color or include the icons for the social networks that will receive each post to visually show which messages will post where in the list and calendar views…

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Dave Olson Reply:
June 21st, 2011 at 4:02 pm

Please submit a ticket at http://help.hootsuite.com and we’ll investigate your problem.

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When will this feature be fixed?!?! I scheduled a week’s worth of tweets/updates last night and I usually print them for my boss to approve but they are STILL not appearing in the “scheduled” section of your new publisher view. They are MIA until they actually publish.. and some DON’T. My clients are very upset… do you have an estimated date it will be working?

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Dave Olson Reply:
June 21st, 2011 at 4:01 pm

Please submit a ticket at http://help.hootsuite.com so we can investigate your problem.

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and now all scheduled posts are showing up on the calendar view, but not the list view…

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I have to agree with those who are against the new Publisher feature for all of the reasons already stated. But if Publisher is here to stay, I do hope we will be able to reincorporate the Pending Stream as an option. Thank you!

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Dave Olson Reply:
June 21st, 2011 at 3:56 pm

Thanks for your feedback – we’re listening and have some good news coming your way.

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The new “publisher” function is not very helpful. I can’t see my pending stream post and I waste my time to go back and forth between two pages… How can I come back in the old version?

Thank you

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Dave Olson Reply:
June 21st, 2011 at 3:56 pm

Thanks for your feedback, we’re working on a solution for you.

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This new change is adding such high amounts of increased time in managing our 10+ brands & 20+ profiles. Can you please add the pending stream back as an option so we can use both?

I’m considering changing services due to this … just not time efficient anymore.

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Hootsuite- we love the new publisher feature but we still want to have the “pending tweets” column next to the “sent tweets” column in the main dashboard. Can you bring back that option?

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This new publisher tool is not working for me. I have a post scheduled for a work account at 7 am tomorrow that I wan’t to delete but can’t. There us a button to “delete” and “edit” on the right but when I click on them nothing happens…

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Dave Olson Reply:
July 19th, 2011 at 5:03 pm

Oh no! The publisher tool is working great now but if you are still having troubles, please visit the help desk at http://help.hootsuite.com

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I’d also like to see the return of the “pending tweets” column. As great as the publisher feature is, the pending tweets column allows a quick glance at what’s happening on the dashboard without having to navigate between multiple pages. This is really key for us where we have multiple teams working across a number of accounts.

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Mike Abasov Reply:
July 6th, 2011 at 10:03 am

Hi Liz,
Pending streams were returned to the dashboard last week: http://blog.hootsuite.com/pending-publisher/. Thanks for your feedback.

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Brand new to HootSuite and have several scheduling questions. Is pist possible to create a message and have is repeat automatically in a determined interval, like x hours, days, weeks, etc. I am comparing this to a feature in socialoomph. Thanks.

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I love these features! Keep ‘em coming! You’ve been making my life a lot easier with the scheduling. It’s nice to sit down and get it all done at once.

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Good Work ! This little treat! Scheduling updates just got a bit easier.

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