Pending Streams or Publisher View: Choose your Social Media Tool to Schedule

By Dave Olson | 3 years ago | 19 Comments

Twitter Tool and Facebook Tool for Scheduling

Choose your Schedule

Closing in on two million users, HootSuite is used by large organizations, businesses, governments and individual social media enthusiasts. With this diverse user base, we recognize that one size doesn’t fit all and are constantly working towards the best possible experience for everyone. Indeed, listening to customers is a key part of our process in creating the leading social media dashboard.

Publisher and Pending

With HootSuite Publisher, we created a comprehensive calendar view with drag-and-drop capabilities which was well received by Enterprise and Pro teams managing complex campaigns across multiple social profiles, but other users missed having the simplicity of the Pending Updates streams.

HootSuite Publisher and Pending Stream

We heard you and the diligent HootSuite developers went into the lab to create the best of both options including returning the Pending Updates stream. You can now use both the Pending Streams and the new Publisher to schedule and manage your updates.

Return of Pending Stream

The Pending Updates stream returns as it was – placing your scheduled messages right in your chosen tab. This tool is especially convenient for quickly queuing up conversational messages while keeping everything within easy view.

A few notes about the Pending Update stream:

  • Scheduled updates will now appear in both the Pending Streams and Publisher Calendar
  • Within the Pending Stream, you can edit or delete your messages
  • The Pending Streams now auto-refresh to keep you current
  • Previously created Pending Streams are restored (unless deleted since Publisher release)

Batches and Calendars

The Publisher and Batch Scheduler tools also received a tune-up:

  • The Publisher offers a variety of views (daily/weekly/monthly) for Pro Users
  • Messages to various social networks are color coded for easy managing
  • The Batch Scheduler now allows up to 200 messages per social profile (batch size remains at 50)
  • International characters broadcast better with improved handling of non UTF-8 characters

Ear to the Interweb

We listen (almost) obsessively to the the ideas and suggestions coming into the feedback channel, various Twitter profiles (@hootsuite, @hootwatch, @hootsuite_help, etc.) and around the blogosphere. Your polite and thoughtful opinions play a large role in shaping our development road map. Keep the comments coming and we’ll keep working to make tools you can rely upon.

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17 comments
Dave (@TweetSmarter)
Dave (@TweetSmarter)

Incredible responsiveness!

Considering at this time that Twitter bought TweetDeck, and their scheduler has been broken for me for more than a week, and despite tweets, emails and log files I have heard nothing from them and they have released no fix. Quite the comparison. The culture of listening at HootSuite is incredible. Never been more impressed!

By doing this you have also restored:

• Searching pending tweets

• Auto-updating of pending when changing the schedule on one item

• View of pending tweets when scheduling never needs to be hidden

• Single screen view option

• HUGE time savings from turning off & on the scheduled pane (or having to have it open and find it)

AND you have kept all the great benefits of the new publisher feature while adding to it. Very, VERY well done!!

Kathryn Aragon
Kathryn Aragon

Love it! I like being able to choose a quick update in the Pending Tweets stream OR use your dashboard, which, by the way, is a cool feature. Impressive work, guys. Thanks!

Claire Steel
Claire Steel

Thank you for listening HootSuite! As you said, "one size doesn’t fit all." The pending stream was like an extra limb for me and without it, hopping back and forth from Publisher to the main dashboard to determine where I was on over 30 different streams was less than convenient.

I'm definitely open to learning how to be more efficient while managing social media. Your platform has definitely helped in this process. Keep up the great updates and for keeping your ear to the ground in the process!

Will Fertman
Will Fertman

Thank you for listening to our feedback.

The return of Pending makes HS best option for our company for managing social media.

Next time you decide to make major interface changes, though, please give us warning! It was the lack of transparency on your part that was the most disappointing feature of the change-up.

Thank you.

Jennifer
Jennifer

Your new system isn't working effectively. Dates from the streams double or disappear in publisher. How can I use it if the dates in publisher appear to be missing? Furthermore, it's not posting everything I program and posts that I have sent to Facebook which is connected Twitter is not working either. If you keep the new publisher platform please make sure it's properly integrated with the streams. As I do social media professionally I get penalized by my clients if the work I do doesn't appear because of your mistakes.

Dave Olson
Dave Olson

We're glad to hear you are using HootSuite for your professional work. If you've found technical problems, please visit our help desk to submit a ticket or start a forum thread at http://help.hootsuite.com - we work diligently to make a product which works reliably since we use it daily as well.

Mark Ledden
Mark Ledden

I never had a problem with the new publisher feature or the loss of the pending streams but it's great to have the choice between the two now. And kudos to Hootsuite for proving they are listening to their customers. Well done guys!

Kevin Marston
Kevin Marston

Fantastic!

Totally agree with Mel above - good to know that customer care actually cares about customers :0)

Terri
Terri

Thank you so much for bringing back the pending view. When used along with the new Publisher - now scheduled messages will be SOOOOO much easier to navigate and operate. Thank you for listening to the feedback and taking action. That means a lot.

Jaz Borden
Jaz Borden

You know, I bitched about Publisher at first. Now, with the tweaks the Hootsuite guys have made to it, including giving us the option of the Pending Stream back, I've used it and really like it. Seems that the Hootsuite team really does listen. Refreshing. Thanks! :)

Joseph
Joseph

Indeed. Thanks a bunch for bringing back this feature.

Xina
Xina

Yes, but is the bulk upload working now? I've asked @hootsuite and @hootsuite_help and I've yet to receive an answer...

Dave Olson
Dave Olson

Yes the batch scheduler is working great.

Shelley Mantei
Shelley Mantei

Thank you Dave & Team (especially on the @hootsuite_help side). My team was so messed up by the publishing change and wanted to echo Mel. This option makes a difference to me, but also what matters is how well you guys reacted to the concerns we had. THANKS!

Tim L
Tim L

Impressive and quick turnaround. Floored by the speed of this adjustment.

Mel
Mel

Thank you! It is so refreshing when customer/user feedback actually makes a difference :)