Some say anyone born in the 1990s is part of Gen Z, though the most widely accepted definition includes those born during or after 1997. Many researchers agree Gen Z ends in 2010, but some argue 2012 is the cutoff for where Gen Z ends and Generation Alpha begins.
While the same number of Gen Zers as Millennials—both 84%—say marriage equality is either a good or neutral thing for society, Gen Z is more likely to say people using gender-neutral pronouns should be more accepted.
59% believe forms and other documents should have more than “man” or “woman” options, and 35% personally know someone using gender-neutral pronouns.
So, don’t jump on “rainbow washing” your next campaign solely for Pride month in the hopes of going viral for your efforts. Show real support for your 2SLGBTQIA+ customers and the community by consistently donating proceeds to charity or taking other meaningful actions.
While cost of living (29%) and climate change (24%) are the top concerns of both Gen Z and Millennials, Gen Z is much more concerned about mental health (19%) and sexual harrassment (17%) than previous generations. Additionally, only 28% of Gen Z think their economic situation will improve within the next year.
This doesn’t mean tune your marketing to the doom and gloom station, but being aware of what your customers are struggling with allows you to offer opportunities for genuine connection.
While you don’t need to use every platform your audience does just because they do, you should be aware of changing trends. You know what’s perfect for that? Our Social Trends 2022 report, and future updates, where we do that for you.
This study grouped Gen Z and Millennials together, but the findings are clear: Short-form video is the future present.
Longer content isn’t dead, though. The same study found 20% of people watch videos over 30 minutes long, too. The key point is context. Where is Gen Z watching short-form videos? What types of videos are they watching?
That’s about 5% of all awake time, using estimates gleaned from research in our Digital Trends 2022 report. While these statistics weren’t isolated to only Gen Z, it’s fair to assume they are spending at least 24 hours per month on TikTok—the most conservative data estimate from the survey.
Other studies have reported the average user spends 48 hours per month on TikTok. That’s two days. Twenty-four days per year. Almost a month! Blimey.
Remember when Twitter had their own short-form video format, Fleets, in 2021? No, you don’t. Lesson learned? TikTok is the short-form king. Get an account and plan your TikTok marketing strategyright now (if you haven’t already).
Never heard of it? You’re not alone. The app launched in 2020 but has recently become popular with Gen Z.
It sends out random notifications that users have two minutes to respond to by making a post in the app. Unlike current platforms where users spend considerable time editing photos and composing eloquent captions, BeReal is all about quick updates. You’re supposed to share what you currently look like via an in-app photo—no filters or photo editing capabilities here—and what you’re doing.
While BeReal isn’t meant for brands, it’s important to recognize when new apps enter the game and evaluate if they fit into your marketing strategy.
No pressure on getting that content just right before you post it, though, ‘kay? The reason Gen Zers gave for this in the study was weeding out companies they view as pretending to care, but really only caring about profit. It has nothing to do with a company’s products or quality, only their actions and messaging.
We know you hear it all the time: “Have an authentic brand!” Okay, but what does that mean?
This is smart thinking considering the social media monitoring capabilities of many Human Resources departments. It also means Gen Z is judging your digital first impression before they ever consider buying from you.
It’s important to note the 40% figure was a comment made by a Google VP during a speaking event about Google’s products and how search has changed. While it’s not an immediately verifiable number, he said Google has studied this and those were their findings of U.S. users ages 18-24.
So it’s pretty legit. (But what are we going to say now instead of, “Just Google it?” “I’ll Tok that up?” “Let me Tik that for you?” Gross.)
This is more than any other generation. Tasks paired with web browsing include eating (59%), listening to music (also 59%), and talking on the phone (45%).
Marketers, assume your Gen Z audience will be at least partially distracted when interacting with your content. Keep headings large, pages skimmable, and get to the point quickly.
16. 85% prefer chat or automated customer service interactions over phone calls
This is a significant difference compared to Boomers, where only 58% use chat or automated tools when they need customer service.
Automated customer service isn’t always about saving money, it can also provide faster, easier results for your customers. Plus, business chatbots can mix automation with real human live chat capabilities for the best of both worlds.
Whether scrolling influencer posts, ads, or friends’ content, Gen Z window shops on social first. Your marketing strategy needs to address how you’ll get in front of them on social. Easiest path? Influencer marketing.
20. …But only 39% of Gen Z trusts companies to protect private data
Almost highest-ever demand for personalized service with the lowest-ever level of trust for business? Cool, great combo.
Build trust by having security policies to protect customer data from theft, cyber attacks, and other threats. But customers aren’t going to browse your terms and conditions for fun. You need to communicate trust and responsibility within your opt-in and checkout pages.
There is a significant difference between older and younger Gen Zers. 84% of 14-17 year olds said they make purchase decisions based on value alignment, whereas 64% of 18-26 year olds said the same.
Previous generations didn’t expect private business to be as involved in society. Now, not taking a stand on social issues is taking a stand. However, ensure you take yours authentically, because people can tell when you’re only doin’ it for the views.
Trust is important to customers in all generations, but it is paramount to Gen Z. 61% of Gen Z will pay more for brands they trust, and 71% will forgive and even recommend brands they trust who have made mistakes.
Although 46% of Gen Z lives paycheck to paycheck, 64% will still pay a premium for sustainable products. This underscores how important climate change is to Gen Z and the personal responsibility they feel to make a difference.
If you’re not already making all or more of your products sustainable in some way, this needs to be on your to do list.
Meet Gen Z where they are from a single dashboard by managing all your social media platforms with Hootsuite. Schedule content, reply to comments and DMs, launch ad campaigns, and measure your ROI all in one place. Try Hootsuite free today.