Using Instagram to Sell Products Just Became Much Easier | Hootsuite Blog

Using Instagram to Sell Products Just Became Much Easier

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Instagram has rolled out a game-changer for businesses: brands can now sell products directly from the app.

The photo-sharing app introduced a new ‘tap to view’ button on November 1, 2016. The button gives shoppers the opportunity to learn more about an item in an image, as well as the option to go directly to the retailer’s website to purchase the item.

Vishal Shah, head of product management for monetization at Instagram, explained the inspiration to Recode: “We’ve seen pretty good progress in mobile on making purchases easier. But these two things—discovery and the actual purchase—are just not well-connected like happens in physical stores.”

Using Instagram to Sell Products Just Became Much Easier | Hootsuite Blog
Image via Instagram.

The network’s announcement post explained: “Most mobile shopping experiences today take people from the shop window right to check out—without giving consumers the opportunity to consider a product and get more information.”

Instagram chose to add a button that encourages users to learn more first, rather than simply ‘buy now’, because internal research found that only 21 percent of purchases are made within a day.

The new ‘tap to view’ option will appear on the bottom left of select Instagram images. The feature is being tested with 20 U.S.-based retail brands, including Kate Spade, JackThreads, and Warby Parker.

When users tap on the icon, tags will appear on up to five items within the post, highlighting products and their prices. A new, detailed view of the product will open if users select one of the tags. From there, users can select ‘Shop Now’ to go directly to the product on the business’ website.

Dave Gilboa, co-founder and co-CEO of Warby Parker, explained his company’s interest in the new feature: “Right now, there isn’t a simple, clean way for us to share details about products featured within our posts. Customers often have to ask us, which creates a bulky experience on both sides. We love how seamlessly integrated and consumer-centric this new experience is.”

Instagram’s retail partners expounded on the improved customer experience, which will allow consumers to shop where they are, instead of having their experience interrupted by switching apps.

The new ‘tap to view’ option follows on the heels of several other business-related updates. In June, Instagram launched an enhanced call-to-action button, which stretches the full width of the ad, with text appearing on the left-hand side.

Then, an October 2016 update added new features to the call to action button:

  1. The button is highlighted if a user rests on the ad for four seconds or taps the profile name
  2. Call to action buttons appear on the comments section
  3. For video ads, users who unmute will be taken to a destination URL while the video continues to play at the top of the screen

And that’s not even counting Instagram’s new business profiles, which launched over the summer.

One thing is clear—Instagram is courting brands. And with so many business-focused updates, it’s likely to get them.

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