Smart and Social — HootSuite Adds Social Relationship and Support Tools
HootSuite is ready to help businesses socially manage campaigns and offer assistance — all from one dashboard.
The line between customer relationship management, technical support and promotional messaging is blurring as customers seek and expect interactions across multiple channels. HootSuite’s newest update adds tools to help learn about your audience and engage them with the information they desire.
Social CRM
Filter by Influence
Drill down into your network by filtering columns by influence score. Sorting by Klout‘s algorithmically-produced score allows you to learn which followers and contacts enjoy the widest reach. Ideal for quickly identifying campaign candidates or response priority.
Filter by Keyword
Too many messages to sort through? No problem. Filter your columns on-the-fly by keyword. Type in your desired word to remove the extraneous updates and focus on what’s on your mind. Ideal for tracking topics and prospecting for clients.
Filter columns by influence score or keyword
Follower Insights
Get to know your network with the knowledge behind the “Insights” tab. Learn where your contacts hang-out online including publicly available links to social profiles, a collection of images, even occupations and title — all in one view.
Hoot to Zendesk Support
Where does social networking end and tech support begin? It doesn’t matter since Twitter updates can now become track-able tickets directly in the popular help desk app, Zendesk. This integration helps streamline your customer service and ensure quality responses.
Organization View
Since HootSuite released Team Collaboration tools, many users have added extensive networks. Now managing your colleagues is easier thanks to a new view which shows your contacts on each network, along with a simple way to add more team members.
Organize your teams and networks
Next Up, Premium Paid Packages
From enterprises to start-ups, HootSuite is pleased to help businesses and organizations reach out to spread messages, monitor conversations and track results. As you may know, we’re excited about releasing paid plans in the coming weeks.
Keep in mind, HootSuite will remain free for an estimated 95% of users based on current usage patterns. Meanwhile, premium users will enjoy access to extra features, high limits and prioritized support.
We’ll release details in the coming weeks but to preview, the paid plans will offer:
* Unlimited social networks
* Unlimited RSS feeds
* Team members on social networks
* Advanced analytics & reports
* Expedited support
Thanks to all of you who completed the HootSuite survey — we are committed to offering top quality tools for all types of users and apprecaite your participation.
[...] To read more about these and other developments check out the HootSuite blog. [...]
[...] Hootsuite released new social CRM tools this morning that allow you to filter your keyword and search columns for Twitter by keywords – and even more importantly by influencer. Recently Hootsuite also integrated Klout Scores, a score that measures your influence across the web, into their dashboard metrics. So now, for instance, if you manage a Twitter account for an ice cream brand you can do a search across Twitter for people talking about ice cream and sort these people by their Klout score or influence. This is extremely helpful because community managers no longer have to spend half their time searching for influencers – now audiences can easily be sorted by Klout score and more time can be spent reaching out to people most likely to help you spread your message. [...]
[...] update takes Hootsuite from being a still great personal Twitter client to a fully loaded business Twitter client instead. Instead of just being another cool way to use Twitter, Hootsuite gets you (as a business) [...]
[...] cemented their position as the premiere enterprise social networking client by launching new social relationship and support tools that are probably well beyond the interest and utility of your everyday user.HootSuite is already [...]
[...] new updates from HootSuite today, which already was (in my opinion) the closest thing we have to a perfect [...]
[...] new social relationship and support tools indicate Hootsuite’s depth of commitment to enterprise, as IntoMobile reminds [...]
[...] new social relationship and support tools indicate Hootsuite’s depth of commitment to enterprise, as IntoMobile reminds [...]
[...] new social relationship and support tools indicate Hootsuite’s depth of commitment to enterprise, as IntoMobile reminds [...]
[...] new social relationship and support tools indicate Hootsuite’s depth of commitment to enterprise, as IntoMobile reminds [...]
[...] week is Hootsuite bovendien uitgekomen met een aantal nieuwe features waarmee vooral voor de professionele en zakelijke Twitteraars erg handig [...]
[...] В заключении хочу добавить, что вскоре в Hootsuite появятся и Premium аккаунты. Вы можете убедится в этом сами, напав на след официального анонса в блоге Hootsuite. [...]
[...] variations to download depending on your personal usage needs. They also recently launched Social CRM and relationship management tools for large business, to help you filter and prioritize your community feedback needs. This helps to [...]
[...] Klout Scores Work By: Kathlene Hestir | Published: July 14, 2010 ShareHootsuite released new social CRM tools this morning that allow you to filter your keyword and search columns for Twitter by keywords [...]
[...] of you will have noticed that HootSuite (which I love and think is a great service) added Follower Insights on July 13th [...]
[...] week I wrote about how Hootsuite had recently integrated Klout scores into their dashboard, and went on to explain how Klout scores work. I got an interesting comment from Laurent Pfertzel [...]
[...] http://blog.hootsuite.com/social-customer-relationship/ [...]
[...] Klout: @Klout offers in-depth analysis of your Twitter activity. I really like the content analysis, which shows the top terms that show up in my stream. It also pays attention to Reach, which means if one of my Tweets gets Re-Tweeted by someone, how far is my message going? In the social media world, Klout’s number seems to be well-respected. Over 450 websites leverage Klout’s data. CoTweet shows a user’s Klout score when you load their profile, and recently Hootsuite added a feature that allows you to filter your columns by Klout score. [...]
[...] В заключении хочу добавить, что вскоре в Hootsuite появятся и Premium аккаунты. Вы можете убедится в этом сами, напав на след официального анонса в блоге Hootsuite. [...]
[...] was a big Social CRM release for HootSuite web, but we didn’t stop there and today have a treat for the mobile users. To go along with [...]
[...] relationship with Zendesk dates back to 2010 when we released our first integration. The latest integration provides a more streamlined [...]
[...] 7月にはiOS 4 for iPhoneをリリースし、新しいツール(social and support tools)としてインサイトやZebndesk、Kloutとの統合を行いました。 [...]