HootSuite is pleased to announce new premium packages designed for business and organizations, while also continuing to provide a free version for most customers.
Following in the steps of industry giants like Salesforce, Basecamp and Flickr, we’ve crafted the package tiers to provide the most useful tools to as many customers as possible while also providing advanced tools to customers who need the business-centric features. We’ll keep listening closely to see how we succeeded in meeting your needs.
All I use HootSuite for is to have a single place to read and post to all streams I have and not for any of the advanced networking or group features... so I guess it looks like I will have to drop one of my networks since 6 is out of the free range and even $5 a month seems steep for just having a place to read it... I guess I'll log into the actual site for that one... If I remember to do that.
very disappointed that I sang so highly of Hootsuite all these months, getting so many persons on board! Now, we all are now considering a migration, to another client. These packages just are not suitable, nor are some issues clearly defined (especially as it relates to non-profits) I do both non-profit and corporate accounts, and these packages just do not suit me at all. There are clients with >8 team members, therefore you are expecting us to suddenly pay $1500 per month? For 10 persons? I am definitely considering moving, unless you review these unrealistic packages.
Thanks for the feedback Rachel, we're reviewing the pricing plans and over the next few weeks will be adjusting plans so they work better for customers. We've also added an application form for qualified non-profits to receive a discount on services.
I would have been happier with a charge per Team Member. On the basis of what the account tiers are this would in effect equate to $10 per Team Member. Thus 2 Team Members would be $29.99 and 3 Team Members would be $39.99 rather than having to pay say $49.99 for 2 Team Members. The jump from free to $49.99 or $99.99, not to mention $1499 or $1998, per month is quite a leap. Do you think you could consider introducing a tier level based on a $10 per month charge per added Team Member?
Thanks for your feedback Martin. Indeed, the Ow.ly Pro service is designed for businesses users who need access to this powerful branding tool along with the other tools in the Platinum package. Are you seeking Ow.ly Pro as a standalone service?
I'm looking forward to seeing what the wizard does next week.
I have 3 twitter accounts which I share with 1 other person each. As I understand it I will have to pay $50 a month to continue doing this? Why don't you limit the number of team members on each twitter account to 1 then the $20 option may be viable for me.
I have to say thought that the comparison to flickr is somewhat poor. $25 per year buys me flicker, the cheapest annual pricing you have is more than double this.
Lastly I guess I will have to look at why I would have rss feeds in hootsuite given you are partially using this to differentiate service levels.
Apart from the above I applaud your efforts to make money, but for me it's looking like an expensive option.
HootSuite is by far my favorite Twitter client, but with three team members using HootSuite, this would take us from free to $50 per month with about a week's notice? It's a great tool, but the cost will have me quickly looking for alternatives.
Actually, this is kind of crazy. I understand that this is business and we all need to make a living but to go from free to exorbitant fees seems a little radical. My account has 10 users. Even $100 per month won't be enough to accommodate that many. My company is struggling to stay alive, we can not afford $100 per month or even $20 per month. I am really, really unhappy. I need to find something else.
I have set things up, so that each of my websites have their own independent Hootsuite Account, of which I am the ONLY Team Member and that allows me to operate ALL my SM needs from a single account/sign in. (I currently have 10 websites set up like this)
With Freemium are you saying that I have to pay for each of my separate accounts because I am the only Team Member? Can you please clarify this potentially disastrous situation?
Yes, but only so long as the individual accounts who have assigned me as a team Member pay - is that right? So rather than 95% of users remaining free. I would have the only Free account while all my clients would have to pay! I'd venture to say only 5% of accounts will remain free at this rate.
How does the team-membership piece work? I assume that one person - buys the gold account and pays $49/month - and then can invite 4 team members to contribute to that account - and they don't have to pay a dime? Is that correct?
I use hootsuite for both personal and professional at the moment. If my company buys an enterprise account, and I'm a team member - can I still maintain my independent personal social networks in the same hootsuite account that I use to contribute to the company accounts?
I understand you're a company and you're here to make business. Unfortunately I am dissapointed to read this article not because of your decision of providing free and premium services but about your policy regarding the switch (you could have warned users that in near future you were going to remove some features from the free account) and regarding your prices. One of the features I liked the most was sharing the account with two teammembers without providing passwords, which now is not free anymore. Unfortunately 20$ per month (240$ per year) to get only one team member is by far more that I can afford, provided that I don't get any profit. To be honest: when I saw your prices I thought that either you were crazy or there's a lot of people earning a lot of money with social networks (and I would like to know how do they do it)
Thanks for your feedback Carlos, we surveyed HootSuite users and analyzed data to determine the pricing levels. HootSuite will remain free with the standard features for about 95% of users based on the data.
Hi - not sure I'm understanding the "team" tier - I work with a variety of clients on a variety of different accounts - will I still be able to assign/share rights to various accounts as part of the standard usage or will this be considered multiple "team" members?
I need to know that too - I don't have more than one collaborator per account, but I have more than one account and the collaborators are different for each client. It all seems very complicated and the explanations are not clear.
As a government user, we are not allowed to have a credit card. We can only pay for items after issuing a PO and receiving a bill. I know this is the case for many government agencies as well. I am also in support of non-profit and government doscounts. Your pricing plans for the services that we have been using for free since you launched seemed very steep when I spoke with the Mayor and Board of Trustees earlier.
We are adding a discount program for qualified non-profits and looking at other ways we can collect payments from customers like governments. What do you think is a reasonable package for groups like yours?
Could you post some more details on what the advertising in the free tier amounts to? I see absolutely no details on this. I assume this means you are going to be posting ads into my Twitter feed for my followers to read? How often? Do I have any control over what ads appear or don't appear? (i.e. can I block competitors ads or other ads inappropriate for my community?).
Please advise. All I see now is the phrase "advertising will appear in your social streams" which really leaves a lot to the imagination.