Hootsuite Login Issues for Safari Users – Fix

By Ryan Holmes


Hey Hootsuite users,

We know that some of you on Safari have been having login issues. We’ve found the cookie related
source of the issue and we have a permanent solution for you:

go to Preferences -> Security -> Show Cookies. Then they can just filter on “hootsuite” using the search box in the top right and then only delete those cookies associated with HootSuite. (Thanks to Andy Couch)

If this does not work:

1. Shut down Safari
2. Delete the ~/Library/Cookies/Cookies.plist file
3. Restart Safari

*note that this will delete all cookies for all sites.

Still need help? Post to feedback.hootsuite.com

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