Chattering Within the Dashboard

By Mark Holder | 4 years ago | 9 Comments

dashboard with chat

Today at Dreamforce, HootSuite CEO Ryan Holmes revealed a preview of the upcoming Salesforce integration into HootSuite. This integration will tie into the HootSuite App Directory launch, slated for early next year.

We are excited to announce the first apps to be made available: Salesforce’s Chatter and Lead Scoring web applications. With more than 87,000 active (and successful) SMB and Enterprise customers and millions of individual users, Salesforce is an established leader for sales teams.

Collaborate & Coordinate

By adding the popular Chatter (enterprise collaboration tool) and Lead Scoring (lead generation and prioritization tool) functionalities into the HootSuite dashboard, sales and marketing teams will have a powerful new way to efficiently collaborate as well as coordinate and prioritize new leads. Plus users can complete these tasks from within the same tool used to monitor social media conversations.

HootSuite dashboard Chatter example

Following these conversations adds a handy way to get to know your customers before starting negotiations as well as generating leads by tracking keywords. By keeping these conversations and customer intelligence resources in one centralized view, teams will increase productivity. Instead of switching back and forth between tabs and windows to view the various apps, simply add these apps as streams within your familiar HootSuite tool.

Salesforce Lead Scoring

Hatching Soon

The forthcoming HootSuite App Directory will feature tools which expand the capabilities of the dashboard by integrating apps into streams. The directory will launch early next year giving developers time to create many of the ideas we receive in the Community Feedback Forum. If you have an idea, be sure to share it in the Feedback Channel.

To be considered for early launch, developers should apply for API Access and be sure to keep checking the HootSuite blog and follow @HootSuite_Apps for all the latest developments.

Eager for Chatter?

Want to know the latest on when Chatter and other apps will be released? Want to case your vote for the apps you’d like to see added? Simply sign up at: http://ow.ly/3mcTB. You’ll receive an email when the tool is added and ready to go.

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9 comments
Francesca
Francesca

I feel your pain, Michael Smith. I've just been up and down the internet looking to integrate this into my Hootsuite dashboard and so far only found teaser articles like this one. Any news on when that'll change, Mark Holder? Many thanks!

Michel Smith
Michel Smith

Hard to be believe this blog post was over 2 years ago and there is still no Chatter app. I love Hootsuite and really hope to see Chatter support soon. I'm currently following 5 different Orgs through Chatter Desktop, but I have to switch between each one to see the feed. Hootsuite would make that so much easier.

Eric Davila
Eric Davila

The app directory is live, but I still don't see chatter, is it still on the way?

Andy Au
Andy Au

Hi Eric,

Thanks for stopping by. Chatter is planned but we don't currently have a timeframe for release.

steph wass
steph wass

looking forward to seeing salesforce & chatter

Mark Holder
Mark Holder

FYI - post has been changed to reflect the clarification.

Pat Patterson
Pat Patterson

Cool stuff! One quick clarification, though - salesforce.com has more than 87,000 SMB and Enterprise *customers*, with *millions* of individual users.

Zimmy
Zimmy

Love hootsuite! It's my most used tool to monitor my twitter accounts, both personal and professional. Great product.