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Updates to ow.ly, RSS feeds, and click tracker

By Hootsuite | 6 years ago | 13 Comments

HootSuite will be updated this evening. The new release includes some new features, and improvements upon the issues reported by some users.

(Please note that the site may be down from 10pm to 12am PST. Fear not! Your prescheduled tweets will still go out during this time.)

New features:

1) Home and @Reply tabs will show “in reply to” links that let you see the tweet being responded to.

2) We’ve added text to the RSS feed settings page to help clarify whether a feed is paused or “feeding.”

3) On the search page, any search you make is automatically saved — no more extra clicks to save your favorite searches to HootSuite!

Improvements:

1) We’ve enhanced our server so using ow.ly should become more efficient and faster.

2) We’ve updated RSS feeds. This should eliminate the problems some have experienced and keep things running smoothly.

3) We’ve updated our click tracker to do a better job of filtering out bot and spiders from your clickthrough stats. This may have the side effect of making your previous stats suddenly shrink as we remove known bots from the database.

4) Clicking on @username within a tweet will now show you recent tweets from that user, rather than starting an @reply tweet.

5) We’ve made mouse-overs on Home/@Reply/DM page more consistent.

6) We’ve solved some of those pesky IE6 bugs.

Thanks for your feedback, everyone.

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13 comments
Cult
Cult

Hello Bjorn,

does direct click mean, the URL was not checked by my Tweet...?

Gegards

Bernd

Manekineko
Manekineko

Hi there. I pay for the pro account and can't get to track my links clicks. Before the dashboard had changed, I could clearly see my tweet clicks, but now I have to use the individual url tracker to see my link stats and it just doesn't work! It shows me someone else's link.

My dreadful question here is why the hell is ow.ly tracking the same shortened link for two different urls??

How can I see my tweet's links clicks correctly instead of someone else's?

Please, if anyone can help, I'd really appreciate it.

Dave Humber
Dave Humber

Hi

I have the same query as chris on may 15th about the discrepancies on stats between hootsuite and our site tracking tools. I suspect it is because when a user clicks on an owly url, the user is shown a hootsuite window with our site embedded into it, so the full site url does not show.

Is this correct? If so how we can we stop the hootwindow from showing?

Please could you let me know

Bjorn
Bjorn

Hey Brian,

had the same question today nd found this in the FAQs:

'A "direct click" means that the reader went straight to that ow.ly link -- either by typing it into their browser's address bar, or by clicking on the link in a Twitter application such as Tweetie or TweetDeck.'

ref: http://hootsuite.com/faq#faq_6_3

Chris Hood
Chris Hood

Regarding stats and Google Analytics. If I post a link to my site on all the different accounts I'm managing through Hoot Suite, and Hoot Suite stats report that all links sent a combined total of 350 clicks back to my site, why doesn't that show in my analytics report? Currently Hoot Suite is reporting roughly 3 times the amount Google is reporting for total visits in a day.

Jonz
Jonz

cute theme & good job maintaining it but the .ly is a libyan domain which means it is subject to Libyan laws which equal Islamic sharia law which equals anything that is not permitted in Islam is a no no - it also means that Libya may decide to own it at any time...

Can you please provide an option on the url shorteners for the site? this would be great & is what tweetdeck does too... you can read about bit.ly which some tech mags wrote up as making a very bad biz decision to build on a Libyan domain name...

grazie

Brian Nizinsky
Brian Nizinsky

Looking at the referring stats, what does "Direct Click" mean?

higherterrain
higherterrain

You say your stats are real time, but then go on to say that they might be delayed by 15 minutes, so really their not in real time then.

Jeff
Jeff

Hi Julia,

Yep, you'll be able to use HootSuite just fine.

HootSuite is web-based, so you just need a modern browser (like Firefox 2, thought Firefox 3 is better) to use it.

Julia
Julia

I can't seem to find system requirements for Hootsuite anywhere on your website. Can I use it in OS 10.3.9 on Firefox 2.0.0.20 without Adobe Air? Thanks!

grace.carter
grace.carter

Hi Chuck,

Spiders are bits of code which crawl the web, clicking on links in order to index them. Google Analytics doesn't report clicks by spiders. We became aware of the issue when users reported that their HootSuite stats didn't match their analytics.

We have set the click tracker so it no longer counts the clicks from spiders. This is so you can see how many actual people are clicking your links. This change applies retroactively. Therefore, your numbers may have reduced in size.

I hope this helps to explain the issue. If you require further assistance, please visit http://getsatisfaction.com/hootsuite

Chuck Woo
Chuck Woo

Pesky bots? So if someone is using a bot on Twitter and they click on a link then no tracking? I enjoyed knowing wherever my traffic came from i.e. my own website was listed several times as sources of traffic. I obviously don't want fake clicks but who sets a bot to just click? On certain pages? I would think someone is using a bot like hootsuite to be more efficient.

My click numbers are way down, unless you're telling me that my numbers a few weeks ago were not accurate. Or now are you telling me that you've filtered so well that if someone does click from somewhere else I won't know it? Confused.